Principles of human resource management:
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London [u.a.]
South-Western Cengage Learning
2013
|
| Edition: | 16. ed., internat. ed. |
| Subjects: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024776040&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Physical Description: | XXXV, 807 S. Ill., graph. Darst. 25 cm |
| ISBN: | 9781111824624 1111824622 |
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| 245 | 1 | 0 | |a Principles of human resource management |c George Bohlander ; Scott Snell |
| 250 | |a 16. ed., internat. ed. | ||
| 264 | 1 | |a London [u.a.] |b South-Western Cengage Learning |c 2013 | |
| 300 | |a XXXV, 807 S. |b Ill., graph. Darst. |c 25 cm | ||
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Record in the Search Index
| _version_ | 1819311354770620416 |
|---|---|
| adam_text | Titel: Principles of human resource management
Autor: Snell, Scott A
Jahr: 2013
Contents
Part 1 Human Resources Management in Perspective
Chapter 1 An Overview of Human Resources Management 2
Why Study Human Resources Management? 4
Human Capital and HRM 4
Competitive Challenges and Human Resources Management 6
Challenge 1: Responding Strategically to Changes in the Marketplace 6
Human Resources Managers and Business Strategy 7
Challenge 2: Competing, Recruiting, and Staffing Globally 8
Challenge 3: Setting and Achieving Corporate Social Responsibility
and Sustainability Goals 10
Challenge 4: Advancing HRM with Technology 11
Highlights in HRM 1: A Guide to HR Internet Sites 12
Highlights in HRM 2: Factors to Consider When Evaluating a Human Resources
Information System 15
Challenge 5: Containing Costs While Retaining Top Talent and Maximizing
Productivity 15
Challenge 6: Responding to the Demographic and Diversity Challenges
of the Workforce 21
Challenge 7: Adapting to Educational and Cultural Shifts Affecting the
Workforce 26
Highlights in HRM 3: Demographic and Cultural Issues Changing HRM 29
The Partnership of Line Managers and HR Departments 30
Responsibilities of Human Resources Managers 31
Competencies Human Resources Managers Require 31
Highlights in HRM 4: SHRM Code of Ethical and Professional Standards in Human
Resource Management 32
Summary 36
Key Terms 37
Discussion Questions 37
On the Job: Video Cases 38
Notes and References 38
Chapter 2 Human Resources: Strategic Planning 42
Strategic Planning and Human Resources 44
Strategic Planning and HR Planning: Linking the Processes 45
Step One: Mission, Vision, and Values 45
Step Two: Environmental Analysis 47
Competitive Environment 47
Step Three: Internal Analysis 51
The Three Cs: Capabilities, Composition, and Culture 51
Forecasting: A Critical Element of Planning 55
Highlights in HRM 1: HR Planning and Strategy Questions to Ask Business
Managers 59
Assessing a Firm s Human Capital Readiness: Gap Analysis 61
Highlights in HRM 2: Succession-Planning Checklist 63
Step Four: Formulating Strategy 65
Corporate Strategy 65
Business Strategy 67
Functional Strategy: Ensuring Alignment 68
Highlights in HRM 3: Key HR Activities Associated with Merger or Acquisition
Phases 69
Step Five: Strategy Implementation 70
Taking Action: Reconciling Supply and Demand 71
Step Six: Evaluation and Assessment 73
Evaluation and Assessment Issues 73
Measuring a Firm s Strategic Alignment 74
Highlights in HRM 4 75
Ensuring Strategic Flexibility for the Future 76
Summary 78
Key Terms 79
Discussion Questions 79
HRM Experience: Customizing HR for Different Types of Human Capital 80
On the Job: Video Cases 81
Notes and References 81
Appendix: Calculating Employee Turnover and Absenteeism 83
Employee Turnover Rates 83
Computing the Turnover Rate 83
Determining the Costs of Turnover 84
Employee Absenteeism Rates 84
Computing Absenteeism Rates 84
Highlights in HRM 5: Costs Associated with the Turnover of One Computer
Programmer 85
Comparing Absenteeism Data 86
Costs of Absenteeism 86
Absenteeism and HR Planning 86
Notes and References 86
Part 2 Meeting Human Resources Requirements
Chapter 3 The Legal Environment: Equal Employment
Opportunity 88
Historical Perspective of EEO Legislation 90
Changing National Values 91
Early Legal Developments 92
Government Regulation of Equal Employment Opportunity 92
Major Federal Laws 94
Highlights in HRM 1: Test Your Knowledge of Equal Employment
Opportunity Law 96
Other Federal Laws and Executive Orders 103
Fair Employment Practice Laws 105
Other Equal Employment Opportunity Issues 106
Sexual Harassment 106
Sexual Orientation 107
Highlights in HRM 2: Questions Used to Audit Sexual Harassment
in the Workplace 108
Immigration Reform and Control 108
Emerging Employment Discrimination Issues 109
Uniform Guidelines on Employee Selection Procedures 111
Enforcing Equal Employment Opportunity Legislation 113
The Equal Employment Opportunity Commission 113
Record-Keeping and Posting Requirements 115
Processing Discrimination Charges 115
Highlights in HRM 3: EEOC Poster 116
Preventing Discrimination Charges 119
Affirmative Action and Diversity Management 119
Court Decisions 120
Highlights in HRM 4: Basic Steps in Developing an Effective Affirmative Action
Program 121
Beyond Affirmative Action: Leveraging Diversity 122
Highlights in HRM 5: Embracing Diversity and Leveraging Employee Differences 124
Summary 125
Key Terms 126
Discussion Questions 126
On the Job: Video Cases 127
HRM Experience: Sexual Harassment: A Frank Discussion 127
Appendix: Determining Adverse Impact: The Four-Fifths Rule 128
Notes and References 129
Chapter 4 The Analysis and Design of Work 132
What Is Job Analysis and How Does It Affect Human Resources Management? 134
HRM Functions Affected by a Job Analysis 135
Sources of Job Analysis Data 137
Controlling the Accuracy of the Job Data Collected 137
Methods Used to Collect Job Analysis Data and Analyze It 137
Highlights in HRM 1: The Job Analysis Interview 138
Parts of a Job Description 143
Highlights in HRM 2: Job Description for an Employment Assistant 144
Problems with Job Descriptions 146
Writing Clear and Specific Job Descriptions 146
Job Design 147
Job Characteristics Model: Designing Jobs to Motivate Employees 149
Highlights in HRM 3: Empowered Employees Achieve Results 151
Designing Work for Employee Teams 152
Flexible Work Schedules 155
Highlights in HRM 4: How to Request a Flexible Work Schedule 157
Summary 160
Key Terms 161
Discussion Questions 162
On the Job: Video Cases 162
HRM Experience: Establishing Ground Rules for a Team s Success 163
Notes and References 164
Part 3 Developing Effectiveness in Human Resources
Chapter 5 Human Resource Planning and Recruitment 166
Strategic Aspects of Recruiting 168
Who Should Do the Recruiting? 169
Should a Firm Recruit Internally or Externally? 170
Labor Markets 170
Branding 172
Recruiting Internally 172
Highlights in HRM 1: Marriott s Recruitment Principles: Living Up to the
Employment Brand 173
Recruiting Externally 175
Highlights in HRM 2: Employee Referral Programs That Work 179
Highlights in HRM 3: Making Your Internship Program a Success 182
Improving the Effectiveness of Recruiting 185
Using Realistic Job Previews 186
Surveys 186
Recruiting Metrics 186
Career Management: Developing Talent over Time 188
The Goal: Matching Individual and Organizational Needs 189
Identifying Career Opportunities and Requirements 190
Highlights in HRM 4: Career Path of Jeff Bezos, Founder of Amazon.com 193
Career Development Initiatives 198
Developing a Diverse Talent Pool 204
Recruiting and Developing Women 204
Recruiting and Developing Minorities 207
Other Important Talent Concerns 208
Recruiting the Disabled 208
Highlights in HRM 5: Recruiting for Diversity 209
Employing the Older Workforce 210
Highlights in HRM 6: Hiring and Retaining Employees with Disabilities 211
Employing Dual Career Couples 212
Summary 213
Key Terms 214
Discussion Questions 214
On the Job: Video Cases 214
HRM Experience: Career Management 215
Notes and References 215
Appendix: Personal Career Development 218
Developing Personal Skills and Competencies 218
Choosing a Career 218
Highlights in HRM 7: The Seven Career Competencies 219
Use of Available Resources 220
Accuracy of Self-Evaluation 221
Interest Inventories 221
Informational Interviews, Job Shadowing, and Internships 223
Evaluating Long-Term Employment Opportunities 223
Choosing an Employer 223
Becoming an Entrepreneur 224
Highlights in HRM 8: Questions to Ask Yourself Before You Accept a Job
Offer 224
Keeping a Career in Perspective 225
Developing Off-the-Job Interests 225
Balancing Marital and/or Family Life 226
Planning for Retirement 226
Key Terms 227
Notes and References 227
Chapter 6 Selection and Placement 228
Overview of the Selection Process 230
Begin with a Job Analysis 231
Steps in the Selection Process 231
Obtaining Reliable and Valid Information 232
Initial Screening 233
Cover Letters and Resumes 233
Internet Checks and Phone Screening 234
Application Forms 235
Online Applications 237
Employment Interviews 237
The Nondirective Interview 238
The Structured Interview 238
The Situational Interview 239
The Behavioral Description Interview 239
Highlights in HRM 1: Sample Situational Interview Question 239
Panel and Sequential Interviews 240
Highlights in HRM 2: Hiring Managers Reveal Mistakes Candidates Make during
Job Interviews 240
Phone Interviews 241
Computer Interviews 241
Video Interviews 242
Guidelines for Employment Interviewers 242
Diversity Management: Are Your Questions Legal? 244
Post-Interview Screening 245
Reference Checks 245
Highlights in HRM 3: Appropriate and Inappropriate Interview Questions 246
Highlights in HRM 4: Sample Reference-Checking Questions 247
Background Checks 248
Credit Checks 248
Preemployment Tests 249
Types of Tests 251
Determining the Validity of Tests 258
Highlights in HRM 5: Best Practices for Employee Testing and Selection 260
Reaching a Selection Decision 261
Summarizing Information about Applicants 262
Decision-Making Strategy 262
Final Decision 265
Summary 266
Key Terms 267
Discussion Questions 267
HRM Experience: Designing Selection Criteria and Methods 268
On the Job: Video Cases 268
Notes and References 269
Chapter 7 Training Employees 272
The Scope of Training 274
Investments in Training 274
A Strategic Approach to Training 275
Phase 1: Conducting the Needs Assessment 276
Organization Analysis 277
Task Analysis 279
Highlights in HRM 1: A Competency Assessment for a Managerial Position 280
Person Analysis 281
Phase 2: Designing the Training Program 282
Instructional Objectives 282
Trainee Readiness and Motivation 282
Principles of Learning 283
Characteristics of Instructors 286
Phase 3: Implementing the Training Program 287
Training Methods for Nonmanagerial Employees 287
Methods for Management Development 294
Tuition Assistance Programs 298
Corporate Universities 299
Phase 4: Evaluating the Training Program 300
Criterion 1: Reactions 300
Criterion 2: Learning 301
Criterion 3: Behavior 301
Criterion 4: Results, or Return on Investment (ROI) 302
Highlights in HRM 2: Calculating Training ROI: Examples 303
Highlights in HRM 3: Benchmarking HR Training 304
Additional Training and Development Programs 305
Orientation Training 305
Highlights in HRM 4: Checklist for Orienting New Employees 306
Onboarding 306
Basic Skills Training 307
Team Training and Cross-Training 308
Ethics Training 309
Diversity Training 310
Highlights in HRM 5: Additional Ethics Training Resources 311
Summary 313
Key Terms 314
Discussion Questions 314
On the Job: Video Cases 314
HRM Experience: Training and Learning Principles 315
Notes and References 316
Chapter 8 Evaluating and Enhancing Employee
Performance 320
Performance Management Systems 322
Ongoing Performance Feedback 322
Performance Appraisal Programs 324
The Purposes of Performance Appraisal 324
Why Appraisal Programs Sometimes Fail 326
Developing an Effective Appraisal Program 329
What Are the Performance Standards? 329
Are You Complying with the Law? 331
Who Should Appraise an Employee s Performance? 333
Putting It All Together: 360-Degree Appraisal 336
Training Appraisers 338
Highlights in HRM 1: Supervisor s Checklist for the Performance Appraisal 341
Performance Appraisal Methods 342
Trait Methods 342
Highlights in HRM 2: Graphic Rating Scale with Provision for Comments 343
Highlights in HRM 3: Example of a Mixed-Standard Scale 344
Behavioral Methods 345
Highlights in HRM 4: BARS and BOS Examples 347
Results Methods 347
Highlights in HRM 5: Personal Scorecard 351
Which Performance Appraisal Method to Use? 352
Appraisal Interviews 352
Three Types of Appraisal Interviews 353
Conducting the Appraisal Interview 353
Improving Performance 357
Summary 359
Key Terms 361
Discussion Questions 361
On the Job: Video Cases 361
HRM Experience: Performance Diagnosis 362
Notes and References 363
Part 4 Implementing Compensation and Security
Chapter 9 Developing a Compensation Plan 368
What is Compensation? 370
Strategic Compensation 372
Linking Compensation to Organizational Objectives 373
The Pay-for-Performance Standard 374
The Bases for Compensation 378
Compensation Design-The Pay Mix 379
Internal Factors 379
Highlights in HRM 1: Comparison of Compensation Strategies 381
External Factors 382
Job Evaluation Systems 385
Job Ranking System 386
Job Classification System 386
Point System 387
Work Valuation 387
Job Evaluation for Management Positions 388
Compensation Implementation-Pay Tools 388
Wage and Salary Surveys 388
Highlights in HRM 2: Bureau of Labor Statistics National Compensation
Survey 390
The Wage Curve 391
Pay Grades 391
Rate Ranges 392
Competence-Based Pay 394
Compensation Assessment 395
Government Regulation of Compensation 396
Davis-Bacon Act of 1931 396
Walsh-Healy Act of 1936 396
Fair Labor Standards Act of 1938 (as Amended) 396
Highlights in HRM 3: Minimum Wage Laws in the States 397
Highlights in HRM 4: The Federal Wage Poster 399
Summary 402
Key Terms 403
Discussion Questions 404
HRM Experience: Why This Salary? 404
On the Job: Video Cases 405
Notes and References 406
Chapter 10 Rewarding Performance 408
Strategic Reasons for Incentive Plans 410
Incentive Plans as Links to Organizational Objectives 412
Requirements for a Successful Incentive Plan 413
Setting Performance Measures 414
Highlights in HRM 1: Setting Performance Measures-The Keys 415
Administering Incentive Plans 416
Individuallncentive Plans 417
Piecework 417
Standard Hour Plan 418
Bonuses 419
Merit Pay 419
Incentive Awards and Recognition 421
Sales Incentives 422
Highlights in HRM 2: Customize Your Noncash Incentive Awards 423
Group Incentive Plans 424
Team Compensation 425
Gainsharing Incentive Plans 425
Highlights in HRM 3: Lessons Learned: Designing Effective Team Incentives 426
Enterprise Incentive Plans 428
Profit Sharing Plans 429
Stock Options 430
Employee Stock Ownership Plans (ESOPs) 430
Highlights in HRM 4: Employee Stock Option Plans 431
Incentives for Professional Employees 432
Incentives for Executives 434
The Executive Pay Package 434
Executive Compensation: Ethics and Accountability 437
Highlights in HRM 5: The Sweetness of Executive Perks 438
Executive Compensation Reform 438
Summary 439
Key Terms 440
Discussion Questions 440
HRM Experience: Awarding Salary Increases 441
On the Job: Video Cases 441
Notes and References 442
Chapter 11 Creating a Benefits Package 446
Strategic Benefits Planning 448
Elements of a Successful Benefits Program 449
Communicating Employee Benefits Information 452
Employee Benefits Required by Law 453
Social Security Insurance 453
Highlights in HRM 1: A Personalized Statement of Benefits Costs 454
Highlights in HRM 2: Who Is Eligible to Collect Disability Payments under
the Social Security Act? 456
Unemployment Insurance 457
Workers Compensation Insurance 457
COBRA Insurance 458
Benefits Provided by the Patient Protection and Affordable Care Act (PPACA) 458
Benefits Provided under the Family and Medical Leave Act 459
Major Discretionary Employee Benefits 460
Health Care Benefits 460
Highlights in HRM 3: Your Rights under the Family and Medical Leave Act 461
Payment for Time Not Worked 467
Highlights in HRM 4: Other Methods for Containing Health Care Costs 467
Life Insurance 471
Long-Term Care Insurance 471
Retirement Programs 471
Pension Plans 472
Domestic Partner Benefits 475
Work-Life Balance and Other Benefits 476
Child and Elder Care 477
Other Benefits and Services 478
Summary 479
Key Terms 481
HRM Experience: Understanding Employer Benefit Programs 481
Discussion Questions 481
On the Job: Video Cases 482
Notes and References 482
Chapter 12 Employee Health and Safety Issues 486
Safety and Health: It s the Law 488
Highlights in HRM 1: Test Your Safety Smarts 489
OSHA s Coverage 489
OSHA Standards 490
Enforcing OSHA Standards 490
OSHA Consultation Assistance 492
Responsibilities and Rights under OSHA 493
Highlights in HRM 2: What Are My Responsibilities under the OSH Act? 494
OSHA s Enforcement Record 495
Promoting a Safe Work Environment 496
Creating a Culture of Safety 496
Enforcing Safety Rules 498
Investigating and Recording Accidents 500
Safety Hazards and Issues 502
Highlights in HRM 3: Texting While Driving: A Sample HR Policy 503
Highlights in HRM 4: Emergency Readiness Checklist 507
Creating a Healthy Work Environment 509
Highlights in HRM 5: Job Safety and Health Protection Poster 510
Ergonomics 511
Health Hazards and Issues 511
Building Better Physical and Emotional Health among Employees 516
Highlights in HRM 6: Substance Abuse Policy Statement for the Red Lions 521
Summary 521
Key Terms 522
Discussion Questions 523
HRM Experience 524
On the Job: Video Cases 524
ANSWERS TO HIGHLIGHTS IN HRM 1 525
Notes and References 525
Part 5 Enhancing Employee-Management Relations
Chapter 13 Discipline and Employee Rights 528
Employee Rights and Privacy 530
Employee Rights vs. Employer Responsibilities 531
Negligent Hiring 531
Job Protection Rights 532
Highlights in HRM 1: Examples of Employment-at-Will Statements 537
Privacy Rights 538
Electronic Surveillance 541
Highlights in HRM 2: A Sample Electronic Communications Policy 542
Disciplinary Policies and Procedures 549
The Result of Inaction 550
Setting Organizational Rules 551
Investigating a Disciplinary Problem 551
Approaches to Disciplinary Action 553
Discharging Employees 554
Alternative Dispute Resolution Procedures 556
Managerial Ethics in Employee Relations 560
Summary 561
Key Terms 562
Discussion Questions 562
On the Job: Video Cases 563
HRM Experience: Learning about Employee Rights 563
Notes and References 564
Chapter 14 Collective Bargaining and Labor Relations 568
Highlights in HRM 1: Test Your Labor Relations Know-How 571
Government Regulation of Labor Relations 572
Railway Labor Act 573
Norris-LaGuardia Act 573
Wagner Act 573
Taft-Hartley Act 574
Landrum-Griffin Act 575
Highlights in HRM 2: A Timeline of Government Involvement in American
Labor Relations 576
The Labor Relations Process 578
Why Employees Unionize 578
Union Avoidance Practices 579
Organizing Campaigns 582
Employer Tactics Opposing Unionization 584
Highlights in HRM 3: United Food and Commercial Workers International Union
Authorization Card 585
How Employees Become Unionized 585
Highlights in HRM 4: Employer Don ts during Union Organizing Campaigns 586
NLRB Representation Election 586
Impact of Unionization on Managers 587
Highlights in HRM 5: NLRB Election Poster 588
Structures, Functions, and Leadership of Labor Unions 589
Structure and Functions of the AFL-CIO 589
Structure and Functions of National Unions 590
Structure and Functions of Local Unions 590
Union Leadership Commitment and Philosophies 591
Labor Relations in the Public Sector 592
The Bargaining Process 593
Preparing for Negotiations 594
Gathering Bargaining Data 594
Developing Bargaining Strategies and Tactics 594
Negotiating the Labor Agreement 595
Good Faith Bargaining 596
Interest-Based Bargaining 597
Management and Union Power in Collective Bargaining 597
Resolving Bargaining Deadlocks 599
The Labor Agreement 599
The Issue of Management Rights 599
Highlights in HRM 6: Items in a Labor Agreement 600
Union Security Agreements 600
Administration of the Labor Agreement 601
Negotiated Grievance Procedures 601
The Grievance Procedure in Action 602
Grievance Arbitration 603
Contemporary Challenges to Labor Organizations 605
Decrease in Union Membership 605
Globalization and Technological Change 606
Summary 607
Key Terms 608
Discussion Questions 608
HRM Experience: Learn about Unions 609
On the Job: Video Cases 610
ANSWERS TO HIGHLIGHTS IN HRM 1 610
Notes and References 611
Part 6 Expanding Human Resources Management Horizons
Chapter 15 Managing Human Resources on a Global Scale 614
The Global Environment 616
Global Similarities 617
Global Differences 619
Managing across Borders 621
Domestic versus International HRM 622
Staffing Internationally 623
Recruiting Internationally 625
Selecting Employees Internationally 628
Highlights in HRM 1: Skills of Expatriate Managers 632
Training and Development 634
Content of Training Programs 635
Highlights in HRM 2: Nonverbal Communications in Different Cultures 637
Highlights in HRM 3: Repatriation Checklist 643
Compensation 643
Compensation of Host-Country Employees 644
Compensation of Host-Country Managers 646
Compensation of Expatriate Managers 646
Performance Appraisal 649
Who Should Appraise Performance? 649
Home versus Host-Country Evaluations 649
Performance Criteria 650
Providing Feedback 651
The Labor Environment Worldwide 651
Collective Bargaining in Other Countries 653
International Labor Organizations 653
Labor Participation in Management 654
Summary 654
Key Terms 655
Discussion Questions 656
HRM Experience: An American (Expatriate) in Paris 656
On the Job: Video Cases 657
Notes and References 658
Chapter 16 Integrated Human Resources 662
Fundamental Principles 664
Egalitarianism and Engagement 666
Shared Information 667
Knowledge Development 668
Performance-Reward Linkage 668
Anatomy of High-Performance Work Systems 669
Work-Flow Design and Teamwork 670
Complementary Human Resources Policies and Practices 670
Management Processes and Leadership 672
Supportive Information Technologies 673
Fitting It All Together 673
Ensuring Internal Fit 673
Establishing External Fit 674
Highlights in HRM 1A: Diagnosing Internal Fit 675
Highlights in HRM 1B: Testing the Alignment of the HR System
with HR Deliverables 676
Assessing Strategic Alignment: The HR Scorecard 676
Highlights in HRM 1C: Testing the Alignment of HR Deliverables 677
Implementing the System 677
Building a Business Case for Change 678
Establishing a Communications Plan 679
Involving Unions 680
Navigating the Transition to High-Performance Work Systems 682
Evaluating and Sustaining the Success of the System 683
Outcomes of High-Performance Work Systems 685
Employee Outcomes and Quality of Work Life 685
Organizational Outcomes and Competitive Advantage 686
Highlights in HRM 2: The Impact of High-Performance Work Systems 687
Summary 688
Key Terms 689
Discussion Questions 689
On the Job: Video Cases 689
HRM Experience: Assessing the Strategic Fit of High-Performance Work
Systems 690
Notes and References 691
Brief Cases 695
Chapter 1 Case Study 1: The Global Management Consulting Firm Accenture
Brings Employees Face to Face 695
Chapter 1 Case Study 2: Florida Company Fastens Its Sights on Global
Growth 696
Chapter 2 Case Study 1: Staffing, Down to a Science at Capital One 697
Chapter 2 Case Study 2: Matching Talent with Tasks: Dole Implements
Succession Planning 699
Chapter 3 Case Study 1: Can FIDO Come to Work? 701
Chapter 3 Case Study 2: Misplaced Affections: Discharge for Sexual
Harassment 702
Chapter 4 Case Study 1: Virtual Teams in Action: Building the F-35 Fighter 704
Chapter 4 Case Study 2: But My Job Has Changed 705
Chapter 5 Case Study 1: Linking Up with Talent at Osram Sylvania 706
Chapter 5 Case Study 2: Preparing a Career Development Plan 707
Chapter 6 Case Study 1: Job Candidate Assessment Tests Go Virtual 709
Chapter 6 Case Study 2: Cleaning Up the Resu-mess 711
Chapter 7 Case Study 1: Loews Hotels: We Train to Please 714
Chapter 7 Case Study 2: Texas Instruments: Learning to Walk in the Customer s
Shoes 716
Chapter 7 Case Study 3: Kodak Gets the Picture in Executive Education 718
Chapter 8 Case Study 1: Appraising Employees at the San Diego Zoo 720
Chapter 8 Case Study 2: Bank of Montreal s Balanced Scorecard 722
Chapter 9 Case Study 1: Pay Decisions at Performance Sports 724
Chapter 9 Case Study 2: Bomb s Away: JetPack s New Pay Strategy 725
Chapter 10 Case Study 1: Out but Rich at Home Depot 726
Chapter 10 Case Study 2: Team-Based Incentive Rewards: It s Not All
Roses 727
Chapter 11 Case Study 1: Adobe s Family-Friendly Benefits: An Unexpected
Backlash 728
Chapter 11 Case Study 2: Evaluate the Work/Life Climate in Your Company 729
Chapter 12 Case Study 1: Rambo Goes Violent 731
Chapter 12 Case Study 2: Too Much Stress? You Decide 732
Chapter 13 Case Study 1: Discharged for Off-Duty Behavior 733
Chapter 13 Case Study 2: You Can t Fire Me! Check Your Policy 734
Chapter 14 Case Study 1: A New Ball Game in Detroit 735
Chapter 14 Case Study 2: The Arbitration Case of Jesse Stansky 736
Chapter 15 Case Study 1: How about a 900 Percent Raise? 737
Chapter 15 Case Study 2: A TurnAround Repatriate Plan: U.S. Company Moves
Indian Workers Back Home 738
Chapter 15 Case Study 3: How Deloitte Builds Global Expertise 739
Chapter 16 Case Study 1: Engaging Employees the Eileen Fisher Way 743
Chapter 16 Case Study 2: Whole Foods Motivates Its Employees in Innovative
Ways 745
Integrative Cases 747
Case 1: Microsoft s MACH Program Designed to Help Millennial Grads Make a
Difference-Fast 747
Case 2: BNSF Railway: Training New Hires for Safety 749
Case 3: Job Analysis and Hiring Decisions at Ovania Chemical 751
Case 4: lll-Fated Love at Centrex Electronics 756
Case 5: Pepper Construction Group: Change in Safety Leads to Decline in Injuries
and Illnesses 758
Case 6: Realigning HR Practices at Egan s Clothiers 761
Case 7: A Performance Appraisal Snafu 764
Case 8: The Last Straw for Aero Engine 768
Case 9: Employee Selection and Training at Meadowbrook Golf and Golf
Ventures West 770
Case 10: Newell s Decision to Downsize: An Ethical Dilemma 772
Case 11: Someone Has to Go: A Tough Layoff Decision 774
Glossary 777
Name Index 789
Organization Index 791
Subject Index 795
|
| any_adam_object | 1 |
| author | Bohlander, George W. 1942- Snell, Scott A. 1958- |
| author_GND | (DE-588)171068092 (DE-588)170356922 |
| author_facet | Bohlander, George W. 1942- Snell, Scott A. 1958- |
| author_role | aut aut |
| author_sort | Bohlander, George W. 1942- |
| author_variant | g w b gw gwb s a s sa sas |
| building | Verbundindex |
| bvnumber | BV039917477 |
| classification_rvk | QV 570 QV 578 |
| ctrlnum | (OCoLC)785830551 (DE-599)BVBBV039917477 |
| dewey-full | 658.3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3 |
| dewey-search | 658.3 |
| dewey-sort | 3658.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 16. ed., internat. ed. |
| format | Book |
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| id | DE-604.BV039917477 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T16:05:15Z |
| institution | BVB |
| isbn | 9781111824624 1111824622 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-024776040 |
| oclc_num | 785830551 |
| open_access_boolean | |
| owner | DE-2070s DE-1050 DE-N2 DE-384 DE-945 DE-862 DE-BY-FWS DE-526 |
| owner_facet | DE-2070s DE-1050 DE-N2 DE-384 DE-945 DE-862 DE-BY-FWS DE-526 |
| physical | XXXV, 807 S. Ill., graph. Darst. 25 cm |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | South-Western Cengage Learning |
| record_format | marc |
| spellingShingle | Bohlander, George W. 1942- Snell, Scott A. 1958- Principles of human resource management Personnel management Humanvermögen (DE-588)4240300-5 gnd Personalpolitik (DE-588)4045269-4 gnd Personalentwicklung (DE-588)4121465-1 gnd |
| subject_GND | (DE-588)4240300-5 (DE-588)4045269-4 (DE-588)4121465-1 |
| title | Principles of human resource management |
| title_auth | Principles of human resource management |
| title_exact_search | Principles of human resource management |
| title_full | Principles of human resource management George Bohlander ; Scott Snell |
| title_fullStr | Principles of human resource management George Bohlander ; Scott Snell |
| title_full_unstemmed | Principles of human resource management George Bohlander ; Scott Snell |
| title_short | Principles of human resource management |
| title_sort | principles of human resource management |
| topic | Personnel management Humanvermögen (DE-588)4240300-5 gnd Personalpolitik (DE-588)4045269-4 gnd Personalentwicklung (DE-588)4121465-1 gnd |
| topic_facet | Personnel management Humanvermögen Personalpolitik Personalentwicklung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024776040&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT bohlandergeorgew principlesofhumanresourcemanagement AT snellscotta principlesofhumanresourcemanagement |