Essential Operations Management:
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Basingstoke
Palgrave Macmillan
2011
|
| Subjects: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020803491&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Physical Description: | XXII, 458 S. zahlr. Ill. |
| ISBN: | 9780230232594 |
Staff View
MARC
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Record in the Search Index
| _version_ | 1819279762836684800 |
|---|---|
| adam_text | List of figures ¡x
List of case studies
xiii
Preface
xv
About the authors
xix
How to use each chapter
xx
Acknowledgements
xxii
UJhat does operations management do?
3
How operations management fits into an organization
б
The role of operations management
6
inputs and outputs
13
The mix of sectors in different economies
17
Variations in the operations management role
19
Variation in complexity
19
Variation in output- services versus products
20
Critical reflections
25
Study activities
26
Exploring further
27
Notes and references
27
Introduction
33
UJnat is strategy?
33
The evolution of strategy
mithin
a business
33
Levels of strategy
34
Understanding customer requirements
41
Understanding markets
44
The process of strategy development
48
Critical reflections
Study activities
Exploring further
Notes and references
iw
®ш®
~
©@§о§ш»§
D
§@ш@§ѕ
[
3>
Introduction
Designing and developing sen/ices and products
The research and development process
The design and development process
Reviewing the service and product mix
Developing a specification
Study activities
Exploring further
Introduction
Factors affecting
sem/ice
delivery system design
Characteristics of service operations
Understanding how services differ
Designing the service delivery system
Phase
1 -
the point of customer interface: back office or front office?
Phase
2 -
the delivery system
IT-based service deliver. system designs
Further aspects of service delivery
Critical reflections
Study activities
Exploring further
Notes and references
69
73
7S
82
108
112
114
IIS
119
126
129
133
135
Introduction
Factors affecting the design of the
Categories of product
Typos of manufacturing process
Designing the manufacturing process
Implications of process design
processes
Ceife
Critical reflections
Summary
Study activities
Exploring further
141
142
152
155
Essential Operations Management
Contente w
Introduction 1S7
Choosing a location
167
Leveis
of decision
168
Background factors influencing location decisions
169
Site location techniques
177
Choosing a layout
181
Factors influencing layout
181
Basic types of layout
182
Detailed layout design
192
Critical reflections
19І
•Summary
Study
actîwîtieş
ІУ Уішшшфщ
Capacity
2ДУ]
fin owervieuj of managing capacity
209
Defining and measuring capacity
210
How do the service delivery system and manufacturing process design
220
affect capacity?
220
Determining the level of capacity
226
Planning and managing capacity 22§
Types of capacity plan
233
Managing demand and capacity
236
Critical reflections
Study activities
ring further
[S
ісЛшагіію; тмі
Шжмчшемщ
QşmrsMmm
__________________________________ 14?
Introduction
UJnat is operations scheduling?
The
raie
of scheduling in managing operations
249
Operations scheduling systems
Project management
251
Informal scheduling systems
251
Scheduling systems for complex services cr products
256
Scheduling systems for repeat services and products
260
Critical reflections
281
Exploring further
[
і
IMiansgâng
Ышшо^у
__________________________________________________
2SSJ
UJhat is inventory?
291
Functions of inventory
293
Background issues and approaches
301
Key
і
inventory decisions
-
what to stock and when to order
307
Inventory control systems and analysis
314
Inventory
contro!
systems
315
Inventory analysis
316
Exploring further
Managžnfi
Quality
Exploring further
Introduction
Defining quality and its role
Quality philosophies: the
шогк
of Deming,
Juran
and Crosby
The steps to effectively managing quality
Tools and techniques
336
flpproaches to managing quality
lotai
quality management
348
Quality
managament
frameworks: ISO
9000,
Baldrige Award and
EFQM Excellence Award
352
Critical reflections 3S5
Summery
§ј§1
Introduction
UUhat is a supply chain?
Designing the supply chain 3S8
Deciding whether to make or buy
369
Managing supply chains
380
Types of supplier relationship
380
Digital supply
. . . 383
vii
Developing supply chains
384
Stages of development
386
Tools and techniques for developing supply chains
390
The benefits of improving supply chains
398
Critical reflections
Summary
Study activities
Exploring further
Notes and references
Introduction
411
UUhy improve operations?
411
Releasing cash
411
Improving market support
■ 412
Reducing costs
416
The process of improving operations
416
Approaches to improving operations
420
Improvement toois and techniques 4?8
Making improvements
435
Critical reflections
446
Summary
446
Study activities
447
Exploring further
447
Index
453
viii
|
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| author | Hill, Alex Hill, Terry 1940- |
| author_GND | (DE-588)170070603 |
| author_facet | Hill, Alex Hill, Terry 1940- |
| author_role | aut aut |
| author_sort | Hill, Alex |
| author_variant | a h ah t h th |
| building | Verbundindex |
| bvnumber | BV036888250 |
| classification_rvk | QP 500 |
| ctrlnum | (OCoLC)706854177 (DE-599)BVBBV036888250 |
| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| illustrated | Illustrated |
| indexdate | 2024-12-20T14:44:07Z |
| institution | BVB |
| isbn | 9780230232594 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-020803491 |
| oclc_num | 706854177 |
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| physical | XXII, 458 S. zahlr. Ill. |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Palgrave Macmillan |
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| spellingShingle | Hill, Alex Hill, Terry 1940- Essential Operations Management Operations Management (DE-588)4549167-7 gnd |
| subject_GND | (DE-588)4549167-7 (DE-588)4123623-3 |
| title | Essential Operations Management |
| title_auth | Essential Operations Management |
| title_exact_search | Essential Operations Management |
| title_full | Essential Operations Management Alex Hill & Terry Hill |
| title_fullStr | Essential Operations Management Alex Hill & Terry Hill |
| title_full_unstemmed | Essential Operations Management Alex Hill & Terry Hill |
| title_short | Essential Operations Management |
| title_sort | essential operations management |
| topic | Operations Management (DE-588)4549167-7 gnd |
| topic_facet | Operations Management Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020803491&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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