Verfügbarkeit: Best practices in business technology management

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Bibliographische Detailangaben
Beteilige Person:	Andriole, Stephen J. (VerfasserIn)
Format:	Buch
Sprache:	Englisch
Veröffentlicht:	Boca Raton [u.a.] CRC Press 2009
Schriftenreihe:	An Auerbach book
Schlagwörter:	Information technology > Management
Links:	http://www.loc.gov/catdir/toc/ecip0813/2008010920.html http://www.loc.gov/catdir/enhancements/fy0903/2008010920-d.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018672585&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Umfang:	XXIV, 344 S. graph. Darst. 25 cm
ISBN:	9781420063332 1420063332

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Datensatz im Suchindex

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adam_text	Contents Preface.........................................................................................................xiii Acknowledgments........................................................................................xix About the Author.........................................................................................xxi 1 Perspectives............................................................................................1 The 5x7 Business Technology Strategy......................................................1 Operational and Strategic Technology Recommendations..................2 Technology Image Building and Messaging Recommendations.........4 People and Skill Sets Recommendations.............................................4 Data, Applications, and Communications Recommendations............5 Security and Disaster Recovery Recommendations.............................6 Acquisition and Funding Recommendations......................................6 Measurement Recommendations........................................................7 The 5x7 Business Technology Strategy Assessments.........................8 Revisiting the IT Doesn t Matter Argument.............................................8 Ten Things IT Should Tell Management...................................................11 Ten New Rules for IT.............................................................................13 Ten Questions for Everyone.......................................................................14 Still Too Many Dollars..............................................................................16 Way Too Pricey.................................................................................16 Hype, Misalignment, and Bad Biz/IT Management.........................17 One-Third Off?.................................................................................18 Preparing for the Tsunami.........................................................................18 IT s All about Processes.............................................................................25 Does Any of This Sound Familiar?............................................................26 Markets, Pills, and Timing........................................................................31 Why Should You Care?.....................................................................32 Do You Know What Time It Is?.......................................................33 That Was Then, This Is Now......................................................................33 The Perfect Storm.............................................................................33 The Glass Is Half Full......................................................................34 Trends That (Really) Matter......................................................................35 vi ¦ Contents What They re Doing..................................................................................37 Strategy.............................................................................................37 Applications......................................................................................37 Communications..............................................................................38 Data ..............................................................................................38 Infrastructure...................................................................................38 Security............................................................................................39 Organizationw..................................................................................39 Management.....................................................................................39 Marching Orders.............................................................................40 Business Technology Trends to Worry about............................................40 Collaborate/Integrate: What to Do about Business Technology................43 Collaborate—Or Else......................................................................44 Integrate/Interoperate.......................................................................45 Strategy, Anyone?.......................................................................................45 Organization........................................................................................49 Five Flavors of Alignment..........................................................................49 Strategic Alignment..........................................................................50 Infrastructure Alignment..................................................................50 Operational Alignment.....................................................................51 Innovation Alignment......................................................................52 People Alignment.............................................................................52 Alignment Nirvana...........................................................................53 Cost versus Profit Centers..........................................................................53 The Proof Is in the Attitude..............................................................53 Should Boards of Directors Govern Technology?.......................................55 Level 1: Business Strategy.................................................................58 Level 2: Strategic Business Applications............................................59 Level 3: Enterprise Business Technology Architecture......................59 Level 4: Technology Infrastructure...................................................59 Level 5: Technology Support............................................................59 Context 1: Strategic Planning...........................................................59 Context 2: Enterprise Risk Management..........................................60 Just Enough Organization.........................................................................61 Tuning Up the Business Technology Organization....................................65 Industry Trends: Do You Know What s Happening—And How to Respond?...........................................................................65 Do You Know What Business, Technology, Organizational, and Trends Matter?.....................................................................66 Have You Optimized Business Technology?.....................................67 What about Business Technology Management?..............................68 Would You Survive an Alignment Audit?..................................................70 Contents ¦ vii You Report to Who?..................................................................................72 Business Strategy Linkages...............................................................73 Assessment of Core Competencies....................................................74 Acquisition and Support Requirements............................................75 Optimal Organizational Structures..................................................76 Organization Effectiveness Metrics..................................................84 Who s Minding the Technology Store?......................................................85 Time to Promote the Gurus..............................................................85 Tracking the Right Technology Trends............................................85 Components of a Technology Watch Strategy..................................86 Business Strategy Linkages...............................................................86 Macro Technology Trends................................................................86 Key Technology Areas......................................................................87 Hit List Development and Pilot Projects.......................................87 Technology Investment Effectiveness Metrics...................................88 Continuous Improvement.................................................................88 Five Hours to Influence.............................................................................88 Grading Industry Cultures.......................................................................90 Whatever Happened to Mentoring, Meritocracies, and Sabbaticals?..........91 Whatever Happened to Mentoring?..................................................91 Whatever Happened to Meritocracies?..............................................92 Whatever Happened to Sabbaticals?.................................................93 Has Anyone Been to Nordstrom s?.............................................................93 Do You Have a CTMO?............................................................................95 Another Audit............................................................................................96 The Whole Context and Nothing but the (Whole) Context......................98 What Kind of Technology Center Are You, Really?.................................100 Who s in Control?....................................................................................101 Discipline.................................................................................................103 Making Money with IT: Three Ideas for Revenue Generation.................104 A Little Exercise Goes a Long Way: Internal Focus Group Problem Solving............................................................................................105 The Idea..........................................................................................105 Templates.......................................................................................106 Examples........................................................................................Ill Conclusions....................................................................................113 Of PMOs, VMOs, and XMOs: Why So Many Management Offices?.... 114 Project Management Offices (PMOs).............................................114 Process Management Offices (PMOs).............................................115 Vendor Management Offices (VMOs)............................................115 Why So Many Management Offices?.............................................115 Best Practices..................................................................................116 Contents People.................................................................................................119 Time for New Skills: People Readiness for the Second Digital Revolution......................................................................................119 Business Strategy Skills...................................................................119 Business Applications Skills............................................................120 Enterprise Business Technology Architecture Skills........................121 Infrastructure Skills........................................................................121 Support Skills.................................................................................122 Feel My Pain............................................................................................123 IT Begins in the Classroom.....................................................................124 What Should We See?.....................................................................124 So What Should We Teach?............................................................125 Decision-Making Discipline: An Executive Course on Multicriteria Selection Methods..........................................................................126 Course Content..............................................................................127 What Next?....................................................................................129 Theory versus Practice: Who Owns IT Education and Training?............131 The Practice of IT...........................................................................131 The Joint Task Force for Computing Curricula..............................131 Theory versus Practice.....................................................................132 Conclusion.....................................................................................135 Tweaking Business Technology Leadership: What Academia Can Learn from Executive Education....................................................136 The Business Technology Leadership Executive Education Program..............................................................................136 The Program s Impact.....................................................................138 Impact at Villanova University.......................................................138 Lessons Learned..............................................................................140 How s the Team Doing? An Unbalanced Scorecard.................................141 Three Brands for the Millennium............................................................143 Can We Handle the Truth?.....................................................................145 The Real Truth........................................................................................146 Do You Speak Business?..........................................................................148 Pain — Pleasure..............................................................................149 Credibility —» Influence..................................................................149 Operations — Strategy...................................................................149 Three Easy First Steps.....................................................................149 Leadership, Likability, and Life................................................................150 Politics, Culture, and You........................................................................152 Consultants in the Hen House................................................................154 The Consulting Process..................................................................155 Consulting Knowledge and Skills...................................................155 Contents ¦ ix 4 Acquisition and Measurement............................................................157 Many Happy Returns..............................................................................157 So What Are the Methods?.............................................................158 What to Do?...................................................................................159 Sourcing, Sourcing Everywhere...............................................................159 Concepts to Clusters: The Real Technology Chasm.................................161 Vendors, Vendors Everywhere ... Who s the Fairest of Them All?............163 Vendors as Necessary Evils.............................................................163 Vendors as Adversaries....................................................................163 Vendors as Partners.........................................................................164 Three Reasons More Outsourcing Is Inevitable........................................165 Squeezing Willing—and Not-So-Willing—Vendors...............................166 Guerilla Budgeting..................................................................................168 Dissenting Opinions about Outsourcing.................................................169 Selling Tough Projects.............................................................................173 Key Business Value Questions........................................................173 Key Technology Questions.............................................................174 Key Cost/Benefit Questions...........................................................174 Key Risk Questions........................................................................175 The Recommendation.....................................................................175 What s Your Core IT Competency? Really?.............................................175 Business Strategy Linkages.............................................................175 Assessment of Core Competencies..................................................176 The Range of Acquisition Alternatives............................................177 Products and Services Acquisition Options.....................................177 Acquisition Effectiveness Metrics....................................................180 Future Modeling.............................................................................180 Who Pays for All This Stuff?....................................................................181 Benchmarking................................................................................181 Organizational Governance and Cost Allocation...........................183 Infrastructure Funding...................................................................185 Applications Funding.....................................................................187 Future Modeling.............................................................................188 Who s Measuring All This Stuff?.............................................................188 Components of Measurement Alignment.......................................190 Industry Benchmarking..................................................................196 Security Solutions Outsourcing: It s Time...............................................196 Project Management—Yes, Again..........................................................198 Project Management Is Different....................................................198 Five Not So Easy Pieces..................................................................199 What to Do? Triangulating on Requirements.........................................200 A Requirements Management Methodology.................................200 Contents A Requirements Management Case Study......................................202 Sourcing the Sources: Who Does What Today? Who Wins Tomorrow?. 204 Business Technology Strategy........................................................204 Strategic Business Applications.......................................................205 Enterprise Business Technology Architecture.................................205 Infrastructure.................................................................................205 Support...........................................................................................205 Strategy, Applications, and Architecture Sourcing: Where There Are Still Competitive Advantages..........................................................207 Emerging Acquisition Strategies.....................................................207 The Business Technology Landscape..............................................207 Education and Training Gaps.........................................................210 Outsourcing Trends........................................................................211 What to Do....................................................................................211 Advanced Vendor Management: A Graduate Course in the Optimization of Vendor Relationships............................................213 Big Spenders...................................................................................214 Advanced Vendor Management Best Practices................................214 Tomorrow s Assignment..................................................................216 Project Management Rigor (or Rigor Mortis)..........................................216 Discipline.......................................................................................217 Rigor ............................................................................................218 Rigor Mortis...................................................................................218 Appropriate Discipline....................................................................219 5 Operational Effectiveness...................................................................221 Thin Is Beautiful......................................................................................221 Vinfrastructure........................................................................................223 Vertical Industry Requirements......................................................223 Customized Infrastructures............................................................224 Simplicity.......................................................................................224 Marching Orders............................................................................224 Another Look at Open Source Software..................................................225 Commodities: Where Premiums Meet Payments.....................................227 Who Needs PCs?....................................................................................228 Where Does Software Come From?.........................................................231 Everyone to the Woodshed......................................................................232 What You Need to Know about Pervasive Analytical Computing..........234 A Pervasive Computing Checklist..................................................234 Ten Things You Can Do Tomorrow to Improve Biz/IT Convergence......239 Some Final Thoughts (from the Bunker).........................................241 Killer Apps...............................................................................................241 Elements of Applications Alignment...............................................242 Contents ¦ xi Ownership and Communication....................................................245 Communications.....................................................................................245 Business Modeling.........................................................................246 Communications Strategy.............................................................246 Access and Bandwidth....................................................................247 Collaborative Computing...............................................................247 Electronic Commerce.....................................................................248 Process Management......................................................................248 Architecture....................................................................................249 Infrastructure.................................................................................249 Future Modeling.............................................................................249 Ownership and Communication....................................................249 Data s Still King.......................................................................................249 Data Alignment..............................................................................250 Data Storage...................................................................................250 Information Storage........................................................................250 Knowledge Storage.........................................................................251 Data Analysis..................................................................................251 Information Analysis......................................................................252 Knowledge Analysis........................................................................252 And the Holy Grail.......................................................................252 Don t Forget the Plumbing......................................................................252 Elements of Infrastructure Alignment............................................254 Standards Now or (Lots of) Cash Later...................................................257 Elements of Standards Alignment...................................................258 Should You Buy or Rent?.........................................................................261 Don t Crack the Box................................................................................262 Data Information and Decision Making: Platforms, Analysis, and Real-Time Management................................................................264 Getting the Platforms Ready.........................................................264 Getting Ready for Analysis.............................................................265 Getting Ready for Real-Time Management...................................266 Open Source Software Redux.................................................................266 Strategic Effectiveness........................................................................271 Appropriate CRM....................................................................................271 Web 2.0 and the Enterprise.....................................................................273 Thinking about Web 2.0: The Right Questions for the Right Impact......275 The R D Project............................................................................275 The R D Project Tasks..................................................................278 Conclusion....................................................................................280 The Reality of New.................................................................................280 It s the Data, Stupid.................................................................................281 xii ¦ Contents They Know What We Like—And Where We Are!.................................284 Back to the Future: Herding 3,000 Cats through a Worm Hole..............285 The Situation.................................................................................286 The Solution...................................................................................288 Back to the Future..........................................................................289 The Consumer s Internet: Thin Clients and Fat Hosts for Everyone.........290 It s All There...................................................................................290 Thin Access.....................................................................................290 The Device......................................................................................291 The Business Model........................................................................292 Commercializing Information Technology: A Four-Step Methodology...293 Step 1: Technology Trends Analyses...............................................294 Step 2: Enumeration and Development..........................................295 Step 3: Planning.............................................................................297 Step 4: Execution and Commercialization......................................299 Conclusion....................................................................................300 Business Intelligence in the Early Twenty-First Century: Models and Mining for Dynamic Real-Time Business Optimization...............300 Introduction..................................................................................300 So Where Are We Now?.................................................................301 Where Are We Going?....................................................................302 The New BI....................................................................................302 Things to Do Now..........................................................................302 Master Data Management for Business Intelligence and Customer Analytics........................................................................................304 Master Data Management (and Data Warehousing)......................304 MDM Approaches.........................................................................306 MDM Governance........................................................................306 MDM and Business Intelligence.....................................................307 MDM for Business Intelligence to Customer Analytics..................309 MDM + BI = Customer Analytics..................................................310 Conclusion.....................................................................................313 Strategies and Tactics around New : Time for a Reality Check..............313 The Invention/Innovation/Commercialization Value Chain...........313 Best Practice Reality Check............................................................314 Conclusion.....................................................................................316 Profiling Your Strategic Technology Alliances.........................................317 Definitions......................................................................................318 Analysis..........................................................................................320 Results............................................................................................322 Epilogue......................................................................................................325 Index...........................................................................................................329
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title_full	Best practices in business technology management Stephen J. Andriole
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