Change to strange: create a great organization by building a strange workforce
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Upper Saddle River, N.J.
Wharton School Publ.
2007
Pearson Education |
| Schlagwörter: | |
| Links: | http://www.loc.gov/catdir/toc/ecip076/2006100415.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017602038&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Includes bibliographical references and index |
| Umfang: | XXI, 184 S. 24 cm |
| ISBN: | 0131572229 |
Internformat
MARC
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| 264 | 1 | |a Pearson Education | |
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Datensatz im Suchindex
| _version_ | 1819253061763203072 |
|---|---|
| adam_text | Contents
Preface
xix
Be Strange. Be Very Strange. 1
Strange Mechanics 2
People as Competitive Advantage 4
How Can a Workforce Give an Organization a
Competitive Advantage? 5
Where Will I Get My Strange Workforce? 8
When Strange Turns Normal 9
Winning Through Measurement 10
Goals of This Book 13
I m Not a CEO. Should I Stop Reading Now? 15
Contents
Shine a Flashlight into the Black Box
That Exists Between Your Workforce
and Beating Your Competition 17
Get on with It. Introduce the Strange Workforce
Value Chain Already! 22
Fortunately, This Stuff Is Hard to Do 27
Organizational Outcomes: How Do I Know
I Am Winning in the Way I Want to Win? 31
Don t Confuse Means with Ends 32
Sticky Situation 33
We re Not 3M. What Are Our Organizational
Outcomes? 36
Have a Good Fight 36
Question Set 1: The Customer and the
Marketplace 38
Question Set 2: Competitor Awareness 40
Question Set 3: The Change to Strange 43
Dumb and Dumber 44
Question 4: Winning Your Way 48
Less Is More 48
Invite Antagonistic Metrics to the Party 49
Does It Make Sense to Boil It All Down to
One Single Success Metric? 50
What Happens to Our Organizational Outcomes
Metrics When We Change Our Strategy? 50
Where Do We Go from Here? 51
Contents
Performance Drivers:
What Must Customers Notice About
Us So That We Win? 53
Games People Play 54
Question 1: Producing the Result 58
Civil Engineers 59
Question Set 2: Customer Beliefs 61
Back to School 62
Question Set 3: Deciding Which Came to Play 64
Tears and Fears 66
Linking It All Together 68
Where Do We Go from Here? 70
Strange Workforce Deliverables: What
Our Workforce Does to Make Customers
Notice and Love Us 71
Play Your Own Game 73
But That s Just Baseball, Right? 75
Hot Dog! 76
Building Strange Means Good People Will Quit 77
Strange Workforce Deliverables: Workforce-Wide
Versus Job-Specific 80
Workforce-Wide Strange Deliverables 80
Question Set 1: Distinctiveness 82
Question Set 2: Strange Changes 83
Question Set 3: Measurement and Metrics 85
Possible Hope for Winning Through Generic
Workforce Characteristics 87
The Catch 88
I Contents
6 Job-Specific Strangeness: Different
Deliverabies from Different Jobs 89
Let Me Guess... 90
Question Set 1: Job Leverage 92
Question Set 2: Outsource It? 95
Two Things About Outsourcer Jobs 96
Question Set 3: Specifically Strange 97
Question Set 4: Measurement and Metrics 97
What Employees Accomplish 98
How Employees Act 99
Getting Better 100
What Employees Know 102
Deposit This 102
Fine Lines and Grounded Strategy 104
Fine Lines and Grounded Strategy at
Home Depot 105
Summary 106
7 Strange Workforce Architecture: What
Systems Will Produce the Deliverables
I Need From My Workforce? 107
What s Up with the Word Architecture? 109
Workforce Architecture Does Not Always
Mean Formal HR Processes 110
Welding a World-Class Workforce 112
Strange Architecture -^Strange Workforce-*
Extraordinary Results 116
Don t Be So Darn Attractive to Everyone 117
But We Already Have People Systems in
Place ...and Other Fine Whines 119
Institutionalizing Entrepreneurship Through
Strange Workforce Architecture 121
Contents xiii
8 Strange Workforce Architecture:
Breaking Out From the Pack 125
Create a Caricature of Your Workforce
Architecture 127
Make Your Architecture Conform to the
Strange Elements 129
Hire the Best and the Strangest 132
Strange Foods 136
9 Strange Workforce Architecture:
Taking the Next Step 143
Do I Need a Different Workforce Architecture
for Different Jobs? 145
Reason #1: Specific Deliverables of Jobs May
Require a Different Workforce Architecture 146
Coping Strategy 146
Reason #2: Return on Investment May
Require Different Architecture 147
Coping Strategy 148
Reason #3: Structure of Jobs May Require
Different Architecture 149
Coping Strategy 149
Make It Simple, Stupid 150
Build in Measurement 150
Just Do It (and Then Just Measure It) 151
10 The Magic of Metrics: Creating and
Implementing Measurement Systems 155
Strapping Numbers onto Fuzzy Concepts 157
Are Performance Metrics a Fad? 157
Contents
Metrics Koan 158
Developing Metrics 159
Implementing Metrics 160
How Do I Get the Right Metrics? 161
Clean Competition 161
Who s Afraid of Measurement Error? 167
Antagonistic Concepts: Get the Balance Right 170
Summary 171
Conclusion 173
Index 175
|
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| id | DE-604.BV035546058 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T13:37:31Z |
| institution | BVB |
| isbn | 0131572229 |
| language | English |
| lccn | 2006100415 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017602038 |
| oclc_num | 76967186 |
| open_access_boolean | |
| owner | DE-384 |
| owner_facet | DE-384 |
| physical | XXI, 184 S. 24 cm |
| publishDate | 2007 |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| publisher | Wharton School Publ. |
| record_format | marc |
| spellingShingle | Cable, Daniel M. Change to strange create a great organization by building a strange workforce Organizational effectiveness Unternehmen (DE-588)4061963-1 gnd Personalauswahl (DE-588)4115532-4 gnd Organisation (DE-588)4043774-7 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4115532-4 (DE-588)4043774-7 |
| title | Change to strange create a great organization by building a strange workforce |
| title_auth | Change to strange create a great organization by building a strange workforce |
| title_exact_search | Change to strange create a great organization by building a strange workforce |
| title_full | Change to strange create a great organization by building a strange workforce Daniel M. Cable |
| title_fullStr | Change to strange create a great organization by building a strange workforce Daniel M. Cable |
| title_full_unstemmed | Change to strange create a great organization by building a strange workforce Daniel M. Cable |
| title_short | Change to strange |
| title_sort | change to strange create a great organization by building a strange workforce |
| title_sub | create a great organization by building a strange workforce |
| topic | Organizational effectiveness Unternehmen (DE-588)4061963-1 gnd Personalauswahl (DE-588)4115532-4 gnd Organisation (DE-588)4043774-7 gnd |
| topic_facet | Organizational effectiveness Unternehmen Personalauswahl Organisation |
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