Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Hochschulschrift/Dissertation Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
2008
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| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016962872&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XI, 219, 4 Bl. graph. Darst. 30 cm |
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Datensatz im Suchindex
| DE-BY-UBR_call_number | 24/Q10037 |
|---|---|
| DE-BY-UBR_katkey | 4406107 |
| DE-BY-UBR_location | UB Magazin |
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| _version_ | 1835095472635641856 |
| adam_text | Titel: COSMA - management of service level agreements in composite services
Autor: Ludwig, André
Jahr: 2008
Table of Contents
Table of Contents
LIST OF ABBREVIATIONS.................................................................................................................................VII
LIST OF FIGURES...............................................................................................................................................VIII
LIST OF TABLES......................................................................................................................................................X
LISTINGS.................................................................................................................................................................XI
1 INTRODUCTION..................................................................................................................................................1
1.1 Overview and Motivation..........................................................................................................................1
1.2 Research Questions and Solution Approach.........................................................................................3
1.3 Research Methodology.............................................................................................................................4
1.4 Structure of the Thesis..............................................................................................................................8
PART I: BACKGROUND AND CONCEPT FORMATION................................................................................10
2 SERVICE ORIENTATION AND SERVICE MARKETS...............................................................................11
2.1 Service Orientation..................................................................................................................................11
2.1.1 Service.................................................................................................................................................11
2.1.2 Service-oriented Computing................................................................................................................14
2.1.3 Service Binding....................................................................................................................................75
2.1.4 Service Participants.............................................................................................................................15
2.1.5 Service Properties................................................................................................................................17
2.1.6 Composite Services..............................................................................................................................20
2.1.7 Service Composition............................................................................................................................21
2.2 Service Markets........................................................................................................................................23
2.2.1 General Vision.....................................................................................................................................23
2.2.2 Composite Service Provider................................................................................................................25
2.3 Summary......................................................................................................................................................29
3 CONTRACTING SERVICES............................................................................................................................30
3.1 Service Level Agreements.......................................................................................................................30
3.1.1 Definition and Characterization of Service Level Agreements............................................................30
3.1.2 Classification of Service Level Agreements.........................................................................................32
3.1.3 Legal Meaning of Service Level Agreements.......................................................................................34
3.1.4 Objectives of Service Level Agreements..............................................................................................35
3.2 Elements and Structure of Service Level Agreements.....................................................................37
3.2.1 Organizational Elements.....................................................................................................................38
3.2.2 Service-related Elements.....................................................................................................................39
3.2.3 Management-related Elements............................................................................................................41
3.3 Lifecycle Management of Service Level Agreements.......................................................................47
3.3.1 Lifecycle of Service Level Agreements.................................................................................................47
3.3.2 Phase 1: SLA Creation and Negotiation..............................................................................................48
3.3.3 Phase 2: SLA Deployment and Fulfilment...........................................................................................50
3.3.4 Phase 3: SLA Monitoring and Evaluation...........................................................................................50
3.3.5 Phase 4: SLA Termination, Explanation, and Prediction....................................................................57
3.4 Negotiation of Service Level Agreements...........................................................................................51
3.4.1 Negotiation Objects.............................................................................................................................53
Page TV
Table of Contents
3.4.2 Decision Making Models.....................................................................................................................55
3.4.3 Negotiation Protocols..........................................................................................................................55
3.5 Summary......................................................................................................................................................57
4 REQUIREMENTS ANALYSIS AND CURRENT EFFORTS EVALUATION............................................58
4.1 Requirements Analysis on Composite SLA Management...................................................................58
4.1.1 General Requirements.........................................................................................................................58
4.1.2 SLA Information Model Requirements.................................................................................................59
4.1.3 SLA Language Requirements...............................................................................................................61
4.1.4 SLA Lifecycle Management Requirements...........................................................................................62
4.1.5 SLA Repository Requirements.............................................................................................................63
4.1.6 Requirements Catalogue......................................................................................................................63
4.2 Evaluation of Current Service Level Agreement Efforts...............................................................64
4.2.1 Research Projects................................................................................................................................64
4.2.2 Commercial Solutions..........................................................................................................................74
4.2.3 Concluding Evaluation........................................................................................................................77
4.3 Summary......................................................................................................................................................80
PART II: CONCEPTUAL MODEL........................................................................................................................81
5 COSMA: COMPOSITE SLA MANAGEMENT..............................................................................................82
5.1 Central Idea of the COSMA Approach..................................................................................................83
5.2 General Assumptions of the COSMA Approach...................................................................................86
5.3 Benefits of the COSMA Approach..........................................................................................................88
5.4 Summary......................................................................................................................................................89
6 cosmaframe..................................................................................................................................................90
6.1 COSMAframe Conceptual Layers..........................................................................................................90
6.2 COSMAframe at a Glance.......................................................................................................................91
6.3 COSMAframe Components.......................................................................................................................92
6.3.1 COSMA Manager................................................................................................................................92
6.3.2 COSMAdoc Creator.............................................................................................................................94
6.3.3 COSMAdoc Integrator.........................................................................................................................94
6.3.4 COSMAdoc Validator and Violation Detector....................................................................................95
6.3.5 COSMAdoc Repository........................................................................................................................97
6.4 External Components...............................................................................................................................98
6.4.1 Service Composer................................................................................................................................98
6.4.2 Service Enactment and Monitoring Engine.........................................................................................98
6.4.3 Negotiation Engine..............................................................................................................................99
6.5 Summary....................................................................................................................................................100
7 COSMADOC......................................................................................................................................................101
7.1 COSMAdoc Top-level Structure.........................................................................................................101
7.2 COSMAdoc Meta-data Declarations.................................................................................................103
7.2.1 Header...............................................................................................................................................103
7.2.2 ServiceComposition...........................................................................................................................104
7.3 COSMAdoc SlaSetAssembly.................................................................................................................105
7.3.1 Name..................................................................................................................................................107
PageV
Table of Contents
7.3.2 Context...............................................................................................................................................707
7.3.3 Terms.................................................................................................................................................108
7.4 COSMAdoc SlaSetUsageValidation...................................................................................................118
7.5 COSMAdoc SlaSetDataValidation.....................................................................................................121
7.6 COSMAdoc AggregationFormulas......................................................................................................125
7.6.7 Analyzing Composition Patterns........................................................................................................727
7.6.2 Aggregating SLA Parameters............................................................................................................128
7.6.3 Storing Aggregation Formulas in COSMAdoc..................................................................................132
1.1 Summary....................................................................................................................................................133
8 COSMALIFE.....................................................................................................................................................134
8.1 COSMAlife Overall Run-through.......................................................................................................135
8.2 COSMAdoc Creation, Integration, and Negotiation.......................................................................137
8.2.7 Creation of a COSMAdoc Instance....................................................................................................737
8.2.2 Integration of a COSMAdoc Instance................................................................................................138
8.2.3 Negotiation of SLAs Involved in a COSMAdoc Instance...................................................................142
8.3 COSMAdoc Monitoring and Evaluation............................................................................................146
8.4 Summary....................................................................................................................................................151
PART III: VALIDATION......................................................................................................................................152
9 CASE STUDY....................................................................................................................................................153
9.1 Use Case Scenario...................................................................................................................................153
9.2 Management of SLAs Involved in the DSC Service by COSMA......................................................156
9.2.7 Creation of the DSC Service COSMAdoc Instance............................................................................757
9.2.2 Integration of the DSC Service COSMAdoc Instance........................................................................757
9.2.3 Negotiation of the DSC Service COSMAdoc Instance.......................................................................163
9.2.4 Monitoring and Evaluation of the DSC Service COSMAdoc Instance..............................................765
9.3 Prototypical Implementation...............................................................................................................169
9.3.1 Development Environment.................................................................................................................769
9.3.2 Processing a DSC Service Request with the Demonstrator...............................................................770
9.4 Requirements Fulfilment Evaluation.................................................................................................172
9.5 Summary....................................................................................................................................................174
10 CONCLUSIONS AND OUTLOOK.................................................................................................................175
10.1 Summary...............................................................................................................................................175
10.2 Main Contributions............................................................................................................................175
10.3 Further Research...............................................................................................................................177
REFERENCES........................................................................................................................................................180
APPENDIX..............................................................................................................................................................193
CURRICULUM VITAE.........................................................................................................................................219
Page VI
|
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| author | Ludwig, André 1978- |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8120285 |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| indexdate | 2024-12-20T13:24:23Z |
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| spellingShingle | Ludwig, André 1978- COSMA management of service level agreements in composite services Betriebliches Informationssystem - Unternehmensbezogene Dienstleistung - Servicegrad - Vereinbarung Vereinbarung (DE-588)4187645-3 gnd Servicegrad (DE-588)4418674-5 gnd Unternehmensbezogene Dienstleistung (DE-588)4418986-2 gnd Betriebliches Informationssystem (DE-588)4069386-7 gnd |
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| title | COSMA management of service level agreements in composite services |
| title_alt | COSMA-management of service level agreements in composite services |
| title_auth | COSMA management of service level agreements in composite services |
| title_exact_search | COSMA management of service level agreements in composite services |
| title_full | COSMA management of service level agreements in composite services vorgelegt von André Ludwig |
| title_fullStr | COSMA management of service level agreements in composite services vorgelegt von André Ludwig |
| title_full_unstemmed | COSMA management of service level agreements in composite services vorgelegt von André Ludwig |
| title_short | COSMA management of service level agreements in composite services |
| title_sort | cosma management of service level agreements in composite services |
| topic | Betriebliches Informationssystem - Unternehmensbezogene Dienstleistung - Servicegrad - Vereinbarung Vereinbarung (DE-588)4187645-3 gnd Servicegrad (DE-588)4418674-5 gnd Unternehmensbezogene Dienstleistung (DE-588)4418986-2 gnd Betriebliches Informationssystem (DE-588)4069386-7 gnd |
| topic_facet | Betriebliches Informationssystem - Unternehmensbezogene Dienstleistung - Servicegrad - Vereinbarung Vereinbarung Servicegrad Unternehmensbezogene Dienstleistung Betriebliches Informationssystem Hochschulschrift |
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