Software and organisations: the biography of the enterprise-wide system or how SAP conquered the world
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
London [u.a.]
Routledge
2008
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Routledge studies in technology, work and organizations
5 |
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016736963&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Literaturverz. S. [318] - 341 |
| Umfang: | XII, 348 S. Ill., graph. Darst. |
| ISBN: | 9780415403979 9780203891940 |
Internformat
MARC
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| 336 | |b txt |2 rdacontent | ||
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| 490 | 1 | |a Routledge studies in technology, work and organizations |v 5 | |
| 500 | |a Literaturverz. S. [318] - 341 | ||
| 650 | 4 | |a Computer software industry | |
| 650 | 4 | |a Management information systems | |
| 650 | 4 | |a Computer software industry | |
| 650 | 4 | |a Management information systems | |
| 650 | 0 | 7 | |a SAP ERP |0 (DE-588)4841146-2 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
| _version_ | 1819322172956475392 |
|---|---|
| adam_text | Contents
List of figures and tables
viii
Acknowledgements
ix
List of abbreviations
xi
Introduction: The reshaping of the modern enterprise solution
1
Rhetorics of technology supply
5
Reaction against packaged solutions
7
Aim of the book
10
Research scope
13
1
The dynamics of software packages
19
The emergence and growth of the packaged software sector
20
Integrated enterprise systems
22
Research questions arising with the adoption of ERP
32
The design and development of universal solutions
32
Selection and procurement
36
Implementation choices
-
how much customisation?
41
Post implementation
46
Maintenance, upgrades
46
2
Critique of existing knowledge
51
Introduction
51
Interrogating the promises: addressing the rhetorics of technology
supply
53
Understanding technological innovation
56
Contributions from other disciplines
63
Comments on the uneven state of knowledge on ERP
69
STS
search for analytical models and methodologies
74
3
The Biography of Artefacts Framework
80
How modes of research frame the analysis
80
Existing studies of technology and work organisation and their
shortcomings
83
Arena and agora: concepts for exploring this complex space
96
vi
Contents
Multiple
methods
109
Anthropological perspectives on artefacts
114
Reinterpreting ERP through a biographical lens
118
4
Fitting standard software to non-standard organisations
128
Recycling software
128
How are ERP systems designed?
129
Reasons for choosing an ERP package
134
Becoming a pilot site
136
The genesis of Campus
138
There is no organisation there.
.. 141
Building a global product
143
Incorporating specific contexts
145
Conclusions: building a package through bootstrapping
148
5
Generification work in the production of global solutions
151
Systems do not travel
151
Narrative biases: localisation
153
From importing to exporting
154
The studies
155
Birth of a package
156
Management by community
158
Management by content
162
Management by social authority
166
Promising future?
169
Opening the black box (andfinding a black blob )
172
Conclusion: black blobs travel better than black boxes
174
6
Technology choice and its performance: towards a Sociology of
Software Package Procurement
176
Two incommensurable positions 1
76
Grey space
178
Theories of technology choice
180
Arriving after the event
184
Public procurement
186
Bringing options to the table
187
Dividing possibilities
188
Narratives of success
190
Tßie
provenance and status of the software packages
191
Credibility contests: providing evidence of competence
193
Have the experts heard of them?
195
Shifting technology preferences
198
We are duty bound to get to the facts
199
Seeing is believing
202
Conclusions: comparative measures can be performed
205
Contents
vii
7
Industry analysts and the
labour
of comparison
210
An alternative view on simple market tools?
211
The growing influence of industry analysts
213
How does low-status knowledge spread?
214
Theorising simple tools
215
The Magic Quadrant
221
A transformative tool?
222
Shaping the Magic Quadrant
224
The objectification of community knowledge
227
Extending the Magic Quadrant outside Gartner s offices
229
How satellites report back to Gartner
235
Conclusions: reconstituting the technical field
238
8
Passing the user: searching for expertise in globalised technical
support
241
The organisation of technical support
244
Distributed forms of support
246
Setting and research methods
248
Globalised face-to-portal forms of technical support
252
Reconstituting the nature of technical support
256
Reconfiguring relationships
259
Raising new technologies and policies
264
Escalating beyond the portal
266
Conclusions: putting the user at the centre of the distributed
organisation
271
9
Discussion and conclusions
275
Advancing the social analysis of technology
275
Conceptualising the biography of software packages
281
Across the software lifecycle
282
Across multiple product cycles
289
Theorising relationships at multiple levels and multiple
timescales
290
The process of technological innovation
295
Commodification of networked reputation: the role of industry
analysts
297
How SAP conquered the world?
298
Extending our approach
301
Notes
303
Bibliography
319
Index
342
|
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| id | DE-604.BV035068554 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T13:19:23Z |
| institution | BVB |
| isbn | 9780415403979 9780203891940 |
| language | English |
| lccn | 2008008805 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016736963 |
| oclc_num | 644280351 |
| open_access_boolean | |
| owner | DE-12 DE-355 DE-BY-UBR |
| owner_facet | DE-12 DE-355 DE-BY-UBR |
| physical | XII, 348 S. Ill., graph. Darst. |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Routledge |
| record_format | marc |
| series | Routledge studies in technology, work and organizations |
| series2 | Routledge studies in technology, work and organizations |
| spellingShingle | Pollock, Neil Williams, Robin 1952- Software and organisations the biography of the enterprise-wide system or how SAP conquered the world Routledge studies in technology, work and organizations Computer software industry Management information systems SAP ERP (DE-588)4841146-2 gnd |
| subject_GND | (DE-588)4841146-2 |
| title | Software and organisations the biography of the enterprise-wide system or how SAP conquered the world |
| title_auth | Software and organisations the biography of the enterprise-wide system or how SAP conquered the world |
| title_exact_search | Software and organisations the biography of the enterprise-wide system or how SAP conquered the world |
| title_full | Software and organisations the biography of the enterprise-wide system or how SAP conquered the world Neil Pollock and Robin Williams |
| title_fullStr | Software and organisations the biography of the enterprise-wide system or how SAP conquered the world Neil Pollock and Robin Williams |
| title_full_unstemmed | Software and organisations the biography of the enterprise-wide system or how SAP conquered the world Neil Pollock and Robin Williams |
| title_short | Software and organisations |
| title_sort | software and organisations the biography of the enterprise wide system or how sap conquered the world |
| title_sub | the biography of the enterprise-wide system or how SAP conquered the world |
| topic | Computer software industry Management information systems SAP ERP (DE-588)4841146-2 gnd |
| topic_facet | Computer software industry Management information systems SAP ERP |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016736963&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV021744260 |
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