Planning for quality, productivity, and competitive position:
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Nichtbestimmte Sprache |
| Veröffentlicht: |
Homewood, Ill.
Dow Jones-Irwin
1990
|
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021687224&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XIII, 172 S. |
| ISBN: | 1556233574 |
Internformat
MARC
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| 264 | 1 | |a Homewood, Ill. |b Dow Jones-Irwin |c 1990 | |
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Datensatz im Suchindex
| _version_ | 1819265515141464064 |
|---|---|
| adam_text | CONTENTS
List of Figures xi
CHAPTER 1 FUNDAMENTALS OF QUALITY, PRODUCTIVITY, AND
COMPETITIVE POSITION 1
The History of Quality 1
Definition of Quality 7
Types of Quality 9
Quality of Design/Redesign 9
Quality of Conformance 11
Quality of Performance 12
Improvement and Innovation (Quality Creation) 17
The Relationship between Quality and
Productivity 18
The Quality Environment 20
Fourteen Points for Managing Never-Ending
Improvement of the Extended Process 21
The Message behind the Fourteen Points 45
Chapter Summary 46
Endnotes 47
CHAPTER 2 OVERVIEW OF QUALITY TOOLS AND METHODS 51
The PDSA Cycle 51
Stage One: Plan 52
Stage Two: Do 52
Stage Three: Study 53
Stage Four: Act 53
vii
LIST OF FIGURES
NUMBER TITLE
CHAPTER 1
1-1 The Extended Process ®
1-2 Quality of Design/Redesign *
1-3 Quality of Conformance
1-4 Traditional View of Losses Arising from Deviations from
Nominal
1-5 Realistic View of Losses Arising from Deviations from
Nominal .,.
1-6 Quality of Performance
l-7a Productivity versus Quality Approach to Improvement-
Universal Company Output
l-7b Productivity versus Quality Approach to Improvement— ^
Dynamic Factory Output
1-8 The Deming (PDSA) Cycle ^
1-9 The Fourteen Points and Management Focus
CHAPTER 2
55
2-la Samurai with Seven Tools
2-lb Nanatsu Dohgu (Seven Tools)
2-2 Example of Affinity Diagram
2-3 Example of Interrelationship Diagraph
2-4 Example of Systematic Diagram gi
2-5 Example of Matrix Diagram
2-6 Example of Matrix Data Analysis g3
2-7 Example of Glyph 64
2-8 Example of PDPC Analysis g5
2-9 Example of Arrow Diagram
xi
xii List of Figures
2-10 Example of Flowchart 67
2-11 Example of Integrated Flowchart 68
2-12 Example of Cause-and-Effect Diagram 69
2-13 Examples of Check Sheets 70
2-14 Example of Pareto Diagram 71
2-15 Example of Histogram 71
2-16 Example of Run Chart 72
2-17 Examples of Control Charts 72
2-18 Example of Scatter Diagram 73
2-19 Example of Stratification 74
2-20 Tools and Methods ofthePDSA Cycle 75
CHAPTER 3
3-1 Overview of the Seven Management Tools in Planning 82
3-2 Generic Example of Planning with the Seven
Management Tools 84
3-3 Integrated Flowchart of How to Construct an Affinity
Diagram 87
3—4 Affinity Diagram—What Are the Problems in Achieving
a Total Quality Transformation? 88
3-5 Integrated Flowchart of How to Construct an
Interrelationship Diagraph 94
3-6 Interrelationship Diagraph—What Are the Problems
in Achieving a Total Quality Transformation? 95
3-7 Systematic Diagram for Determining Root Causes 96
3-8 Systematic Diagram for Showing Means to Objectives 97
3-9 Integrated Flowchart of How to Construct a Systematic
Diagram 101
3-10 Systematic Diagram of How to Achieve Effective
Training 102
3-11 Generic L-Shaped Matrix Diagram 104
3-12 L-Shaped Matrix Diagrams for Quality Function
Deployment 105
3-13 L-Shaped Matrix Diagram Example—How Do We
Achieve Effective Training? 106
3-14 T-Shaped Matrix Diagram 107
3-15 T-Shaped Matrix Diagram for Training 108
3-16 Integrated Flowchart of How to Construct a Matrix
Diagram 109
3-17 Matrix Data Analysis of Food Item Preference
Categories 111
3-18 Record of Wood Chip Supplier Quality by Supplier 113
3-19 Geometric Averages of Wood Chip Quality by Supplier
for the Month of , 19XX 114
3-20 Item Distance Matrix 116
3-21 Integrated Flowchart of How to Construct a
Perceptual Map 118
List of Figures xiii
3-22 Perceptual Map for Beer Preferences 119
3-23 Record of Wood Chip Supplier Quality by Supplier 121
3-24 Geometric Averages of Wood Chip Quality by Supplier
for the Month of , 19XX 122
3-25 Glyph for Wood Chip Statistics 123
3-26 Control Charts by Quality Characteristic without the
Ideal Supplier Included in the Statistics 124
3-27 Integrated Flowchart of How to Construct a Glyph 125
3-28 Integrated Flowchart of How to Construct a PDPC 128
3-29 What Could Happen to Cause an Unsuccessful
Training Experience? 129
3-30 Arrow Diagram 131
3-31 Gantt Chart for Buying a Business 132
3-32 Symbols and Terms 133
3-33 Wrong Activity Representation 133
3-34 Dummy Activities 133
3-35 Action Card Format 134
3-36 Immediate Predecessor for Actions 135
3-37 Arrow Diagram Flowchart 136
3-38 Action List and Immediate Predecessors 137
3-39 Arrow Diagram Network Requiring Dummy Actions 137
3-40 Plan Action List 138
3-41 Arrow Diagram Network 139
3-42 Arrow Diagram Network with Action Times 139
3-43 Arrow Diagram with ESTs and EFTs 140
3-44 Arrow Diagram with LSTs and LFTs 141
3-45 Actions with Slack Time I42
3-46 Integrated Flowchart of How to Construct an Arrow
Diagram 143
3-47 A Complete Arrow Diagram 144
CHAPTER 4
4-1 Timetable for First Class Session 148
4-2 Timetable for Subsequent Class Sessions on Each of
the Seven Management Tools 148
4-3 Selection of Practice Problem 149
4-4 Affinity Diagram Workshop 15°
4-5 Interrelationship Diagraph Workshop I51
4-6 Systematic Diagram Workshop 151
4-7 Matrix Diagram Workshop 152
4-8 Glyph Workshop lb*
4-9 Program Decision Process Chart Workshop I53
4-10 Arrow Diagram Workshop 15?
4-11 Understanding the Deming Philosophy 155
4-12 Tools and Methods of the Deming Philosophy 1°°
4-13 Team-Building Techniques of the Deming Philosophy 158
4-14 Sample Brochure 15y
|
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| isbn | 1556233574 |
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| spellingShingle | Gitlow, Howard S. Planning for quality, productivity, and competitive position |
| title | Planning for quality, productivity, and competitive position |
| title_auth | Planning for quality, productivity, and competitive position |
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| title_short | Planning for quality, productivity, and competitive position |
| title_sort | planning for quality productivity and competitive position |
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