E-commerce operations management:
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
New Jersey <<[u.a.]>>
World Scientific
2002
|
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018472795&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XVII, 288 S. graph. Darst. |
| ISBN: | 9812380159 9812380167 |
Internformat
MARC
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| 100 | 1 | |a Schniederjans, Marc J. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a E-commerce operations management |c Marc J. Schniederjans ; Qing Cao |
| 264 | 1 | |a New Jersey <<[u.a.]>> |b World Scientific |c 2002 | |
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Datensatz im Suchindex
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| adam_text |
ix
CONTENTS
Preface vii
List of Tables and Figures xi
PART I. Introduction and Critical Success Factors in
E-Commerce Operations Management
Chapter 1. Introduction 3
What Is E-Commerce? 3
What Is Operations Management? 6
What Is E-Commerce Operations Management? 8
Why Study E-Commerce Operations Management? 9
How This Book Is Organized To Help You Learn 11
Summary 13
Chapter 2. Research on Critical Success Factors in E-Commerce
Operations Management IS
Strategic Planning IS
Research On Operations Management Strategic Planning 17
Research Relationship Of OM On Information Systems
Strategic Planning 21
Towards An E-Commerce Operations Management
Strategic Planning Model 22
Critical Success Factors In E-Commerce Operations
Management 25
An E-Commerce Operations Management Strategic
Planning Model 35
Summary 36
PART II. Critical Success Factors of E-Commerce Operations
Management
Chapter 3. E-Commerce and Supply-Chain Management 49
What Is Supply-Chain Management? 50
x E-Commerce Operations Management
Why Is Supply-Chain Management So Important? 51
Controlling Variability Across The Supply-Chain 52
How Should A Supply-Chain Be Designed? 57
Supply-Chain Architecture 63
The Relevance Of E-Commerce To The Supply-Chain 68
The Impact Of E-Commerce On The Supply-Chain 68
E-Commerce And Supply-Chain Integration 69
Traditional E-Commerce Vs. E-Supply-Chain 70
The Importance Of Electronic Data Interchange In
E-Commerce And Supply-Chain 71
An Approach To E-Technology Acquisition And
Justification In Supply-Chain Management 74
E-Commerce and Global Supply-Chain Management 75
The Issue Of Trust In Supply-Chain Management 77
Summary 78
Chapter 4. E-Commerce and Product and Process Management 87
What Are Product Design And Process Management? 88
BPR Versus TQM 93
Why Is Product And Process Design Management
So Important? 93
E-Commerce Strategies For Product And Process Design 96
How E-Commerce Supports Product Development 100
Design For Manufacture And Assembly In E-Commerce
Operations 101
Integrating ERP And E-Commerce Operations 106
Summary 109
Chapters. E-Commerce and Purchasing Management 115
What Is Purchasing Management? 116
JIT Purchasing 116
JIT Supplier Selection 119
JIT Purchasing And Performance 121
Purchasing Management Framework 122
Future Of Purchasing Management 125
Why Is Purchasing Management So Important In
E-Commerce? 125
E-Commerce Purchasing 127
AModelForE-Purchasing 129
Contents xi
E-Commerce Purchasing Strategies 134
Improving E-Commerce Purchasing Process 136
Summary 136
Chapter 6. E-Commerce and Forecasting and Scheduling Management 143
What Is Forecasting And Scheduling Management? 144
Why Is Forecasting And Scheduling Management So
Important In E-Commerce? 154
Integrating Forecasting Into The E-Commerce Operations 157
Integrating Scheduling Into The ERP System 159
Automating To Improve Scheduling . 161
Summary 164
Chapter 7. E-Commerce and Inventory Management 169
What Is Inventory Management? 170
Why Is Inventory Management So Important For
E-Commerce? 176
A Control System Approach To E-Commerce Inventory
Management 177
Integration Of E-Commerce Inventory Management With
Enterprise-Wide Systems 181
Maximizing Order Picking Inventory Activities 184
E-Commerce Inventory Strategies 187
Summary 188
Chapter 8. E-Commerce and Quality Management 193
What Is Quality Management? 194
Why Is Quality Management So Important For E-Commerce? 202
Benchmarking For E-Commerce Business Operations
And Supply-Chain Quality 203
Integration Strategy For E-Commerce Technology
And Quality Management 204
E-commerce Value Chain And Quality Management 208
Summary 212
Chapter 9. E-Commerce and Human Resource Management 217
What Is Human Resource Management? 217
Why Is HR Management So Important In An E-Commerce
Setting? 224
xii E-Commerce Operations Management
Improving Organization Structure To Overcome
Complexity In E-Commerce Operations 226
A Human Resource Strategy For E-Commerce 229
How E-Commerce Is Altering International Service
Industries 231
Virtual Teamwork To Improve Operations 231
Summary 236
Chapter 10. E-Commerce and Reengineering and Consulting
Management 241
What Is Reengineering Management? 242
! What Is Consulting Management? 250
Why Are Reengineering And Consulting Management
So Important For E-Commerce? 253
A Methodology To Determine If Reengineering Or
Consulting Is Needed In E-Commerce Operations 255
Implementing Business Process Reengineering Using
The Internet 258
Re-Engineering E-Commerce Supply-Chain Buyer-Supplier
Interface 261
Summary 263
Epilogue: E-Just-In-Time 269
What Is E-Just-In-Time? 269
Index 279
xiii
LISTS OF TABLES AND FIGURES
TABLES
Chapter 1
Table 1. Categories of e-commerce 5
Table 2. Types of e-business models 7
Table 3. Benefits of e-commerce 10
Chapter 2
Table 1. Critical success factors and related research 26
Chapter 3
Table 1. Controlling mechanisms for the bullwhip effect 55
Table 2. Basic JIT principles 58
Table 3. Major components of trust in e-commerce 79
Chapter 4
Table 1. Design improvement methods 89
Table 2. Key factors in make-or-buy decisions 92
Table 3. BPR vs. TQM 94
Table 4. How Internet technology helps to achieve agility 97
Table 5. Stage-gate system components 102
Table 6. Impact of e-commerce on stage-gate system 104
Table 7. CSFs in the implementation of ERP 108
Chapter 5
Table 1. JIT purchasing principles 117
Table 2. JIT supplier selection criteria 120
Table 3. Dimensions of excellence in purchasing management:
Benchmarking 123
Table 4. Purchasing life cycle 130
Table 5. Variables of the model for e-commerce purchasing behavior 132
Table 6. Benefits of using B2B online auctions for both buyer and
supplier 136
xiv E-Commerce Operations Management
Chapter 6
Table 1. Popularity of forecast methods worldwide 146
Table 2. Production processes and scheduling methods 147
Table 3. Scheduling techniques 149
Table 4. JIT production management principles 1S2
TableS. Sequencing rules in a JIT system with multi-lines 153
Table 6. Sequencing rules in a JIT system with a serial line 154
Table 7. Effective scheduling using APS 156
Table 8. AARIA design principles 160
Table 9. Agent characteristics 162
Table 10. Roles of agents 163
Chapter 7
Table 1. JIT inventory management principles 174
Table 2. Impact of benefits of inventory management on e-commerce
operations 176
Table 3. Benefits of integrated e-commerce inventory system 183
Table 4. Types of demand and JFT/lean strategies 186
Chapter 8
Table 1. Philosophical components of quality management 195
Table 2. Quality management methodologies 197
Table 3. JIT Quality management principles 200
Table 4. Lean management attributes on quality 201
Table 5. Operations process performance measures 205
Table 6. Supply-chain performance measures 206
Table 7. Determinates of service quality 209
Chapter 9
Table 1. Important JIT workforce characteristics and rankings 219
Table 2. JIT HRM factors 219
Table 3. Advanced issues involving JIT and HRM 220
Table 4. HRM in re-engineered organizations 223
Table 5. Benefits of B2E 226
Table 6. Market vs. hierarchical networks 228
Table 7. Three e-commerce strategic concepts 230
Table 8. Barriers of global e-commerce 231
Table 9. Analyses of global service industries 232
Lists of Tables and Figures xv
Table 10. Characteristics of virtual teams 233
Table 11. Types of virtual team 234
Table 12. Solutions to global virtual teamwork 235
Chapter 10
Table 1. Areas where consulting is commonly used 2S0
Table 2. Activities consultants perform for their clients 251
Table 3. Areas where consultants can improve e-commerce operations 254
Table 4. Typical survey questions for a gap analysis 256
Table 5. Reasons for using the Internet with BPR 259
Table 6. Features of an Egalitarian organization culture 260
Table 7. Organizational targets of change 261
Table 8. Benefits of reengineering e-commerce supply-chain operations 262
Epilogue
Table 1. The comparison of traditional JIT principles with those of e-JIT 272
FIGURES
Chapter 1
Figure 1. Intranet and extranet 5
Figure 2. OM production process 8
Figure 3. Disintermediation 11
Chapter 2
Figure 1. Organizational planning 17
Figure 2. Operations management strategy model 18
Figure 3. Information systems relationship with OM strategy model 21
Figure 4. Simplified e-commerce strategy model 23
Figure 5. E-commerce operations management strategy model 24
Figure 6. E-commerce operations management strategy model 36
Chapter 3
Figure 1. Components of a typical supply-chain 51
Figure 2. Bullwhip effect in supply-chains 53
Figure 3. Traditional business computer supply-chain 59
Figure 4. Dell's direct model of a supply-chain 59
xvi E-Commerce Operations Management ]
Figure 5. E-supply-chain assessment 70 '"
Chapter 4
Figure 1. Stage-gate system 103
Chapters
Figure 1. A model for e-commerce purchasing behavior 131
Figure 2. A model of supplier's impact on buyers' adoption
and purchase intent 135
Chapter 6
Figure 1. Planning, scheduling, and sequencing 148
Figure 2. Architecture of VMSA 163
Chapter 7
Figure 1. Inventory ordering cost curve 171
Figure 2. Inventory carrying cost curve 171
Figure 3. Total ordering and carrying cost curves 172
Figure 4. Forecast demand using inventory control system
algorithmic approach 179
Figure 5. Supply of inventory available to service customer demand 180
Figure 6. Intranet and extranet 182
Figure 7. Integrated technology-based inventory system 185
Figure 8. Order picking cell based on JIT and lean management
principles 186
Chapter 8
Figure 1. Taguchi quality loss function 195
Figure 2. Quality methodologies: Statistical process control chart 198
Figure 3. Quality methodologies: Check sheet 198
Figure 4. Quality methodologies: Pareto chart 199
Figure 5. Quality methodologies: Causes and effect diagram 199
Figure 6. A procedural framework for a service quality program 211
Chapter 9
Figure 1. Objective organization model 227
I Lists of Tables and Figures xvii
Chapter 10
Figure 1. Expected improvement in quality or productivity under
a CI program 243
Figure 2. Expected improvement in quality or productivity under
a reengineering program 243
Figure 3. Opportunity loss of quality under discontinuous improvement 245
Figure 4. Reengineering life cycle 246
Figure 5. Reengineering procedure 248
Figure 6. Process flowchart of a reengineered inventory requisition
process 249
Figure 7. Organizational change process for consulting 252
Figure 8. Gap chart 257
Epilogue
Figure 1. JIT and e-JIT compared 270
Figure 2. E-JIT role changes in marketing, customers, and operations
management 271
Figure 3. Productivity cycling process and e-JIT 277 |
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