Critical success factors of offshore software development projects: the perspective of German-speaking companies
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Wiesbaden
Dt. Univ.-Verl.
2006
|
| Ausgabe: | 1. Aufl. |
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014952985&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Zugl.: Erlangen-Nürnberg, Univ., Diss, 2006 |
| Umfang: | XXIX, 326 S. graph. Darst. 210 mm x 148 mm |
| ISBN: | 383500493X 9783835004931 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | Short Index
Foreword V
Preface VII
Short Index IX
Index XI
List of Tables XVII
List of Figures XXIII
List of Abbreviations XXVII
Chapter 1 Introduction I
Chapter 2 Research Design 13
Part A: Research Background 31
Chapter 3 State of the Art of IT Outsourcing 33
Chapter 4 Management of Offshore Software Development Projects 61
Part B: Critical Success Factors of Offshore Software Development Projects 113
Chapter 5 Identification of Critical Success Factors 115
Chapter 6 Analysis of Critical Success Factors 157
Chapter 7 Management of Critical Success Factors 193
Chapter 8 Conclusions 251
References 267
Appendix A Annotated Bibliography 301
Appendix B CSF Identification 305
Appendix C CSF Analysis 309
Appendix D CSF Management 319
Index
Foreword V
Preface VII
Short Index IX
Index XI
List of Tables XVII
List of Figures XXIII
List of Abbreviations XXVII
Chapter 1 Introduction I
1.1 Motivation 2
1.2 Research Focus X
1.3 Organization 10
Chapter 2 Research Design 13
2.1 IS Research Paradigms and Methods 14
2.11 Critical. Interpretive, and Positivist Research 14
2.1.2 Quantitative. Qualitative, and Mixed Multi method Research 15
2.2 CSF Research IX
2.2.1 Definition IK
2.2.2 Evolution 19
2.2.3 Dimensions 20
2.2.4 CSF Identification 22
2.2.5 CSF Relevance 23
2.2.6 Benefits 23
XII Index
2.3 Research Strategy 25
2.3.1 Research Objectives and Questions 25
2.3.2 Research Paradigm 25
2.3.3 Research Approach 25
2.4 Trustworthiness of the Research 28
2.4.1 Credibility 28
2.4.2 Transferability 29
2.4.3 Dependability 30
2.4.4 Confirmability 30
Part A: Research Background 31
Chapter 3 State of the Art of IT Outsourcing 33
3.1 Definition 34
3.2 History 39
3.3 Theoretical Foundations 41
3.3.1 Agency Theory 43
3.3.2 Transaction Cost Theory 43
3.3.3 Power and Politics Theories 44
3.3.4 Relationship Theories 45
3.3.5 Social Exchange Theory 45
3.3.6 Resource Theories 46
3.3.7 Strategic Management Theories 46
3.4 Annotated Bibliography 47
3.4.1 Classification 49
3.4.2 Comparison 51
3.5 Market 55
Index XIII
3.6 Benefits 59
Chapter 4 Management of Offshore Software Development Projects 61
4.1 Literature Review 62
4.1.1 Classification 62
4.1.2 Description 63
4.1.3 Comparison 67
4.2 Project Phase Model 71
4.3 Planning and Analysis Phase 74
4.3.1 Definition of the Sourcing Strategy 74
4.3.2 Assessment of the Client Organization 77
4.3.3 Identification of the Project Candidates 7K
4.3.4 Analysis of the Project Candidates 81
4.4 Decision and Negotiation Phase 86
4.4.1 Selection of the Country X6
4.4.2 Selection of the Provider(s) UK
4.4.3 Negotiation of the Contract 93
4.4.4 Formulation of the Contract 95
4.5 Implementation Phase 99
4. S.I Management of the Transition 99
4.5.2 Management of the Contract 101
4.5.3 Management of the Performance 102
4.5.4 Management of the Communication 105
4.5.5 Management of the Cultural Differences 10ft
xiv ____ ^fl
Part B: Critical Success Factors of Offshore Software Development Projects 113
Chapter 5 Identification of Critical Success Factors 115
5.1 Research Design 116
5.1.1 Research Objectives 116
5.1.2 Research Methodology 116
5.1.3 Research Process 118
5.2 Literature Review 124
5.2.1 Classification 124
5.2.2 Description 126
5.2.3 Comparison 128
5.3 Research Context 132
5.3.1 Company related Information 132
5.3.2 Project related Information 132
5.3.3 Person related Information 135
5.4 CSF Model 137
5.4.1 CSF List 137
5.4.2 Unified CSF Model 139
5.4.3 CSF Description 142
5.4.4 Comparison with Related Studies 150
5.4.5 Extended CSF Model 153
5.5 Discussion 155
Chapter 6 Analysis of Critical Success Factors 157
6.1 Research Design 158
6.1.1 Research Objectives 158
6.1.2 Research Methodology 158
Index XV
6.1.3 Research Process 159
6.2 Research Context 163
6.2.1 Company related Information 163
6.2.2 Project related Information 165
6.2.3 Person related Information 167
6.3 CSF Analysis 169
6.3.1 Relevance 169
6.3.2 Phase Specificity 180
6.3.3 Level of Influence 184
6.4 Discussion 190
Chapter 7 Management of Critical Success Factors 193
7.1 Research Design 194
7.1.1 Research Objectives 194
7.1.2 Research Methodology 194
7.1.3 Research Process 196
7.2 Pilot Case Study 200
7.2.1 Research Context 200
7.2.2 CSF Relevance Analysis 202
7.2.3 CSF Management Analysis 205
7.3 Confirmatory Case Study 215
7.3.1 Research Context 215
7.3.2 CSF Relevance Analysis 217
7.3.3 CSF Management Analysis 220
7.4 Comparison of the Case Studies 228
7.4.1 Research Context 228
XVI Index
7.4.2 CSF Relevance Analysis 230
7.4.3 CSF Management Analysis 233
7.5 Discussion 247
Chapter 8 Conclusions 251
8.1 Research Questions Addressed 252
8.2 Trustworthiness 257
8.3 Limitations 260
8.4 Contributions 261
8.5 Outlook 264
References 267
Appendix A Annotated Bibliography 301
Appendix B CSF Identification 305
Appendix C CSF Analysis 309
Appendix D CSF Management 319
List of Tables
Table 1: Overview of different research methods 15
Table 2: Multi method research designs (examples) 17
Table 3: Research methods used for CSF identification 22
Table 4: Research methods applied in the different research phases 27
Table 5: Overview of theoretical foundations 42
Table 6: IS conferences and journals examined 47
Table 7: IT outsourcing publications in selected IS conferences and journals (1997 2005) 48
Table 8: Classification of publications by outsourcing research fields and IS conferences/journals 50
Table 9: Classification of publications by outsourcing research fields and publication years 50
Table 10: Comparison of number of publications by content categories and IS conferences/journals 53
Table 11: Comparison of number of publications by content categories and outsourcing research fields 54
Table 12: Classification of identified project phase models in the IT outsourcing context 63
Table 13: Comparison of identified project phase models in regard to their content 69
Table 14: Offshore readiness assessment categories and criteria 77
Table 15: Project identification criteria 78
Table 16: Models for analyzing core competences SO
Table 17: TCP cost analysis X5
Table 18: Country selection criteria 87
Table 19: Content of the RFI questionnaire (exemplarily) 90
Table 20: Content of the RFP questionnaire (exemplarily) 91
Table 21: Pricing models 48
Table 22: Internal and external communication needs 106
Table 23: Power vs. partnership based relationship 110
Table 24: Description of research steps 119
XVIII List of Tables
Table 25: Example for the implementation of the coding process 122
Table 26: Classification of identified (critical) success factor lists in the IT outsourcing context 125
Table 27: Comparison of identified (critical) success factor lists in regard to their content 129
Table 28: Comparison of identified (critical) success factor lists in regard to different CSF dimensions 130
Table 29: Initial CSF list for OSD projects 137
Table 30: Classification of developed CSF list 139
Table 31: Unified CSF model 141
Table 32: Comparison of our CSF list with related studies: CSF for ERP implementation projects 151
Table 33: Comparison of our CSF list with related studies: CSF for portal development projects 152
Table 34: Comparison of our CSF list with related studies: Issues and problems for OSD projects 153
Table 35: Extended CSF model 154
Table 36: Aggregated mentions of CSF (classified by CSF dimensions) 155
Table 37: Description of research steps 159
Table 38: Overview of analysis aspects 161
Table 39: Overview of analysis dimensions 169
Table 40: CSF relevance 170
Table 41: CSF relevance (classified by CSF dimensions) 172
Table 42: CSF relevance by company perspective 173
Table 43: CSF relevance by company size 174
Table 44: CSF relevance by industry 175
Table 45: CSF relevance by region of destination 175
Table 46: CSF relevance by organizational form 176
Table 47: CSF relevance by project type 177
Table 48: CSF relevance by project size 178
Table 49: CSF relevance by project experience 179
Table 50: CSF relevance by position of employee 180
List of Tables XIX
Table 51: CSF phase specificity 181
Table 52: CSF phase specificity by company perspective 182
Table 53: CSF level of influence 185
Table 54: CSF level of influence by company perspective 187
Table 55: Types of case studies 195
Table 56: Description of research steps 198
Table 57: Company and project related information (PCS) 200
Table 58: CSF relevance in project context examined (PCS) 203
Table 59: Company and project related information (CCS) 215
Table 60: CSF relevance in project context examined (CCS) 217
Table 61: Comparison of the research context 228
Table 62: Comparison of the CSF relevance 230
Table 63: Comparison of management activities by PCS and CCS (ISF 1) 233
Table 64: Comparison of management activities by PCS and CCS (ISF 2) 234
Table 65: Comparison of management activities by PCS and CCS (ISF 3) 234
Table 66: Comparison of management activities by PCS and CCS (ISF 4) 235
Table 67: Comparison of management activities by PCS and CCS (ISF 5) 235
Table 68: Comparison of management activities by PCS and CCS (ISF 6) 235
Table 69: Comparison of management activities by PCS and CCS (IMF 1) 236
Table 70: Comparison of management activities by PCS and CCS (IMF 2) 236
Table 71: Comparison of management activities by PCS and CCS (IMF 3) 237
Table 72: Comparison of management activities by PCS and CCS (IMF 4) 237
Table 73: Comparison of management activities by PCS and CCS (IMF 5) 238
Table 74: Comparison of management activities by PCS and CCS (IMF 6) 238
Table 75: Comparison of management activities by PCS and CCS (IMF 7) 239
Table 76: Comparison of management activities by PCS and CCS (ESF 1) 240
XX List of Tables
Table 77: Comparison of management activities by PCS and CCS (ESF 2) 240
Table 78: Comparison of management activities by PCS and CCS (ESF 3) 240
Table 79: Comparison of management activities by PCS and CCS (ESF 4) 241
Table 80: Comparison of management activities by PCS and CCS (ESF 5) 241
Table 81: Comparison of management activities by PCS and CCS (ESF 6) 242
Table 82: Comparison of management activities by PCS and CCS (ESF 7) 242
Table 83: Comparison of management activities by PCS and CCS (ESF 8) 242
Table 84: Comparison of management activities by PCS and CCS (EMF 1) 243
Table 85: Comparison of management activities by PCS and CCS (EMF 2) 243
Table 86: Comparison of management activities by PCS and CCS (EMF 3) 244
Table 87: Comparison of management activities by PCS and CCS (EMF 4) 244
Table 88: Comparison of management activities by PCS and CCS (EMF 5) 245
Table 89: Comparison of management activities by PCS and CCS (EMF 6) 246
Table 90: Comparison of management activities by PCS and CCS (EMF 7) 246
Table 91: Comparison of management activities by PCS and CCS (EMF 8) 246
Table 92: Trustworthiness of the doctoral research project 257
Table 93: Lessons learned in CSF research 262
Table 94: Annotated bibliography on IT outsourcing research 301
Table 95: Concept elements of identified CSF 305
Table 96: Significance of CSF relevance differences (company perspective) 309
Table 97: Significance of CSF relevance differences (company size) 310
Table 98: Significance of CSF relevance differences (industry) 312
Table 99: Significance of CSF relevance differences (project size) 313
Table 100: Significance of CSF relevance differences (project experience) 314
Table 101: Significance of CSF relevance differences (position of employee) 316
Table 102: CSF management activities identified (PCS) 319
List of Tables XXI
Table 103: CSF management activities identified (CCS) 323
List of Figures
Figure 1: Thesis roadmap Introduction (chapter 1) 1
Figure 2: Levels of IT outsourcing/offshoring projects 5
Figure 3: Thesis roadmap 10
Figure 4: Thesis roadmap Research Design (chapter 2) 13
Figure 5: Multi method research framework 26
Figure 6: Classification of part A in the research context 31
Figure 7: Thesis roadmap State of the Art of IT Outsourcing (chapter 3) 33
Figure 8: Hierarchy of IT outsourcing research fields 34
Figure 9: Types of IT outsourcing/offshoring 36
Figure 10: IT outsourcing/offshoring dimensions and forms 37
Figure 11: Classification of publications by outsourcing research fields 49
Figure 12: Number of IT outsourcing publications by content categories 52
Figure 13: Size of the German IT offshoring market 56
Figure 14: German IT offshoring market shares by industries 56
Figure 15: Labor costs in different countries 59
Figure 16: Thesis roadmap Management of OSD Projects (chapter 4) 61
Figure 17: OSD project phase model 71
Figure 18: Planning and analysis phase 4
Figure 19: Analysis aspects 82
Figure 20: Major risk factors 84
Figure 21: Decision and negotiation phase 86
Figure 22: BERI 88
Figure 23: Pro ider selection process 89
Figure 24: TCP supplier assessment 93
XXIV List of Figures
Figure 25: Cultural differences in regard to the negotiation style 94
Figure 26: Country specific contract 97
Figure 27: Implementation phase 99
Figure 28: Balanced scorecard for monitoring the provider performance 104
Figure 29: Selection of an appropriate communication medium 108
Figure 30: Countermeasures in regard to cultural differences (exemplarily) 109
Figure 31: Factors influencing the behavior within a business relationship 110
Figure 32: Classification of part B in the research context 113
Figure 33: Thesis roadmap CSF Identification (chapter 5) 115
Figure 34: Iterative research process implemented 118
Figure 35: Company perspective 132
Figure 36: Experience of interview partners with different organizational forms 133
Figure 37: Experience of interview partners with SME and LE clients 134
Figure 38: Experience of interview partners with different regions of destination 134
Figure 39: Experience of interview partners with different countries of destination (Top 10) 135
Figure 40: Position of interview partners 135
Figure 41: Thesis roadmap CSF Analysis (chapter 6) 157
Figure 42: Company perspective 163
Figure 43: Company size 164
Figure 44: Company objectives 164
Figure 45: Experience of participants with different regions of destination 165
Figure 46: Experience of participants with different organizational forms 166
Figure 47: Experience of participants with different project types 166
Figure 48: Project experience of participants 167
Figure 49: Position of participants 167
Figure 50: Thesis roadmap CSF Management (chapter 7) 193
List of Figures XXV
Figure 51: Iterative research process implemented 197
Figure 52: Evaluation matrix for OSD projects (PCS) 208
Figure 53: Project communication structure (CCS) 226
Figure 54: Thesis roadmap Conclusions (chapter 8) 251
|
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| discipline | Wirtschaftswissenschaften |
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| illustrated | Illustrated |
| indexdate | 2024-12-20T12:40:40Z |
| institution | BVB |
| isbn | 383500493X 9783835004931 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-014952985 |
| oclc_num | 180135836 |
| open_access_boolean | |
| owner | DE-N2 DE-29 DE-19 DE-BY-UBM |
| owner_facet | DE-N2 DE-29 DE-19 DE-BY-UBM |
| physical | XXIX, 326 S. graph. Darst. 210 mm x 148 mm |
| publishDate | 2006 |
| publishDateSearch | 2006 |
| publishDateSort | 2006 |
| publisher | Dt. Univ.-Verl. |
| record_format | marc |
| spellingShingle | Wiener, Martin Critical success factors of offshore software development projects the perspective of German-speaking companies Unternehmen (DE-588)4061963-1 gnd Outsourcing (DE-588)4127582-2 gnd Projekt (DE-588)4115645-6 gnd Softwareentwicklung (DE-588)4116522-6 gnd Erfolgsfaktor (DE-588)4197034-2 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4127582-2 (DE-588)4115645-6 (DE-588)4116522-6 (DE-588)4197034-2 (DE-588)4011882-4 (DE-588)4113937-9 |
| title | Critical success factors of offshore software development projects the perspective of German-speaking companies |
| title_auth | Critical success factors of offshore software development projects the perspective of German-speaking companies |
| title_exact_search | Critical success factors of offshore software development projects the perspective of German-speaking companies |
| title_full | Critical success factors of offshore software development projects the perspective of German-speaking companies Martin Wiener |
| title_fullStr | Critical success factors of offshore software development projects the perspective of German-speaking companies Martin Wiener |
| title_full_unstemmed | Critical success factors of offshore software development projects the perspective of German-speaking companies Martin Wiener |
| title_short | Critical success factors of offshore software development projects |
| title_sort | critical success factors of offshore software development projects the perspective of german speaking companies |
| title_sub | the perspective of German-speaking companies |
| topic | Unternehmen (DE-588)4061963-1 gnd Outsourcing (DE-588)4127582-2 gnd Projekt (DE-588)4115645-6 gnd Softwareentwicklung (DE-588)4116522-6 gnd Erfolgsfaktor (DE-588)4197034-2 gnd |
| topic_facet | Unternehmen Outsourcing Projekt Softwareentwicklung Erfolgsfaktor Deutschland Hochschulschrift |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014952985&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT wienermartin criticalsuccessfactorsofoffshoresoftwaredevelopmentprojectstheperspectiveofgermanspeakingcompanies |