APA (7th ed.) Citation

Preißl, B. (2003). E-business in service industries: Usage patterns and service gaps. DIW.

Chicago Style (17th ed.) Citation

Preißl, Brigitte. E-business in Service Industries: Usage Patterns and Service Gaps. Berlin: DIW, 2003.

MLA (9th ed.) Citation

Preißl, Brigitte. E-business in Service Industries: Usage Patterns and Service Gaps. DIW, 2003.

Warning: These citations may not always be 100% accurate.