APA (7th ed.) Citation

Tardugno, A. F., Di Pasquale, T. R., & Matthews, R. E. (2000). IT services: Costs, metrics, benchmarking, and marketing ; [unleashing the power of integrated service delivery] (7. pr.). Prentice Hall.

Chicago Style (17th ed.) Citation

Tardugno, Anthony F., Thomas R. Di Pasquale, and Robert E. Matthews. IT Services: Costs, Metrics, Benchmarking, and Marketing ; [unleashing the Power of Integrated Service Delivery]. 7. pr. Upper Saddle River: Prentice Hall, 2000.

MLA (9th ed.) Citation

Tardugno, Anthony F., et al. IT Services: Costs, Metrics, Benchmarking, and Marketing ; [unleashing the Power of Integrated Service Delivery]. 7. pr. Prentice Hall, 2000.