Tardugno, A. F., Di Pasquale, T. R., & Matthews, R. E. (2000). IT services: Costs, metrics, benchmarking, and marketing ; [unleashing the power of integrated service delivery] (6. pr.). Prentice Hall.
Chicago-Zitierstil (17. Ausg.)Tardugno, Anthony F., Thomas R. Di Pasquale, und Robert E. Matthews. IT Services: Costs, Metrics, Benchmarking, and Marketing ; [unleashing the Power of Integrated Service Delivery]. 6. pr. Upper Saddle River: Prentice Hall, 2000.
MLA-Zitierstil (9. Ausg.)Tardugno, Anthony F., et al. IT Services: Costs, Metrics, Benchmarking, and Marketing ; [unleashing the Power of Integrated Service Delivery]. 6. pr. Prentice Hall, 2000.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.