Gespeichert in:
| Beteiligte Personen: | , , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Berlin [u.a.]
Springer
2001
|
| Ausgabe: | 2., rev. and extended ed. |
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009177647&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XVII, 403 S., Ill., graph. Darst. |
| ISBN: | 3540413510 |
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1
Overview of Contents
1 Introduction Chances and Challenges in Business
Networking 1
Part 1: Building the Foundation 15
2 Enterprise in the Information Age 17
3 The Networked Enterprise 55
Part 2: Business Concepts 87
4 Strategies for Business Networking 89
5 Business Networking Lessons Learned: Supply Chain
Management at Riverwood International 111
6 Electronic Commerce and Supply Chain Management at
'The Swatch Group' 121
7 Knowledge Enabled Customer Relationship Management. 135
Part 3: Information System Concepts 153
8 Future Application Architecture for the Pharmaceutical
Industry 155
9 Overview on Supply Chain Management Systems 175
10 Electronic Commerce in the Procurement of Indirect Goods. 193
11 Templates: Standardization for Business Networking 211
12 eServices for Integrating eMarkets 229
Part 4: Key Success Factors 247
13 Key Success Factors for Business Networking Systems 249
14 Towards a Method for Business Networking 265
viü Overview of Contents
15 Application of the Business Networking Method at SAP 289
16 Architecture Planning for Global Networked Enterprises 305
17 Business Networking Summary and Outlook 323
List of Abbreviations 331
Glossary 335
References 345
Index 379
Authors 395
Questionnaire for Networkability Assessment 397
Table of Contents
1 Introduction Chances and Challenges in Business
Networking 1
1.1 Networked Enterprise: The Vision 2
1.1.1 Business Networking and the New Economy 2
1.1.2 Five Phases Towards Business Networking 2
1.2 Networking the Enterprise: The Transformation 4
1.2.1 Closing the Gap Between Strategy and Reality 4
1.2.2 Achieving Networkability 5
1.2.3 Part One: Building the Foundation 6
1.2.4 Part Two: Business Concepts 7
1.2.5 Part Three: Information System Concepts 8
1.2.6 Part Four: Key Success Factors 8
1.3 Research Approach 9
1.3.1 Applied Research: Providing Practical Guidelines 9
1.3.2 Action Research: Balancing Rigor and Relevance 10
1.3.3 Competence Centers in Business Networking 11
Part 1: Building the Foundation 15
2 Enterprise in the Information Age 17
2.1 Challenge of the Information Age 18
2.2 Imperatives of Business in the Internet Age 19
2.2.1 Coverage 20
2.2.2 Partnering 20
2.2.3 Critical Mass of Customers and Suppliers 20
2.2.4 Position in the Business Network 21
2.2.5 Focusing 21
2.2.6 Process Efficiency 22
2.2.7 Networkability 22
2.2.8 Change Management 23
2.3 Seven Trends 23
2.3.1 Enterprise Resource Planning 24
2.3.2 Knowledge Management 28
2.3.3 Smart Appliances 32
2.3.4 Business Networking 36
2.3.5 Electronic Services 43
2.3.6 Customer Process Support 45
2.3.7 Value Management 51
x Table of Contents
3 The Networked Enterprise 55
3.1 Introduction 56
3.2 Business Networking Case Examples 57
3.2.1 Dell: Supply Chain Management and Customer
Relationship Management 57
3.2.2 Amazon.com: Supply Chain Management and Customer
Relationship Management 59
3.2.3 Avnet Marshall: Supply Chain Management and
Customer Relationship Management 61
3.2.4 SAP: Customer Relationship Management 62
3.2.5 MarketSite.net: Procurement and Sales 63
3.2.6 UBS: Procurement 65
3.2.7 Migros Cooperative: Development 66
3.2.8 Commtech: Procurement, Finance, Real Estate and Taxes 67
3.3 Networked Business Processes 69
3.3.1 Networking Through Coordination 70
3.3.2 Collaborative Processes 71
3.4 Model of a Networked Enterprise 75
3.4.1 eServices 75
3.4.2 Standards 76
3.4.3 Model 76
3.5 Networkability as a Competitive Factor 77
3.5.1 Concept and Design Objects of Networkability 78
3.5.2 Approaches to Measuring Networkability 79
3.6 Consequences for Management: Design for Networkability 81
3.7 Conclusions 84
Part 2: Business Concepts 87
4 Strategies for Business Networking 89
4.1 Introduction 90
4.1.1 Strategie Relevance of Business Networking 90
4.1.2 Overview of Strategies 91
4.2 Organization Strategies 92
4.2.1 Outsourcing Externalizing Non core Competencies 93
4.2.2 Insourcing Strengthening Existing Competencies 94
4.2.3 Virtual Organizing New Segments with Cooperation
Partners 95
4.2.4 Developing New Business Segments 96
4.2.5 Summary of Organization Strategies 98
Table of Contents xi
4.3 Networking Strategies 99
4.3.1 Electronic Commerce Transaction Perspective 101
4.3.2 Supply Chain Management Flow Perspective 104
4.3.3 Customer Relationship Management Relationship
Perspective 107
4.3.4 Summary of Networking Strategies 108
4.4 Interaction of Business Networking Strategies 109
4.5 Conclusions 110
5 Business Networking Lessons Learned: Supply Chain
Management at Riverwood International 111
5.1 Business Networking Is Customer and Supplier Integration 112
5.2 Establishing the Business Networking Vision 113
5.3 Implementing the Business Networking Vision 114
5.4 As the Tide Comes In All Boats Go Up 115
5.5 Shaping Competitive Advantage 116
5.6 Creating the Coordination Backbone 117
5.7 Becoming Part of the Business Networking Infrastructure 118
6 Electronic Commerce and Supply Chain Management
at 'The Swatch Group' 121
6.1 Introduction 122
6.2 Comparison of Concepts 122
6.3 Case Study: EC and SCM at ETA SA 124
6.3.1 Goals of EC and SCM at ETA SA 124
6.3.2 Initial Problems at ETA SA 124
6.3.3 Phase I: Re engineering the Supply Chain 125
6.3.4 Phase II: Introduction of a EC Solution 126
6.3.5 Complementarity of Concepts and Implementation 128
6.4 Critical Success Factors at ETA SA 129
6.4.1 Master Data Management as 'Hidden Success Factor' 129
6.4.2 Strategie Alignment with Marketing Strategy 130
6.4.3 Reciprocity of Benefits 130
6.4.4 Common Basis for Communication 131
6.4.5 Method for Structured Procedure 132
6.5 Conclusions and Next Steps 133
xii Table of Contents
7 Knowledge Enabled Customer Relationship
Management 135
7.1 Introduction 136
7.1.1 Business Trend: Customer Centricity 136
7.1.2 Technology Trend: Tools for Marketing, Sales and
Service Automation 137
7.2 Case Study: LGT Bank 139
7.3 Managing Customer Knowledge 141
7.3.1 Knowledge Management .141
7.3.2 Relationship Marketing 142
7.3.3 Knowledge Enabled Customer Relationship Management 143
7.4 Towards a CRM Reference Model 144
7.4.1 Business Processes 145
7.4.2 Knowledge Structure 148
7.4.3 Knowledge Infrastructure 150
7.4.4 Knowledge Measurements 151
7.5 Knowledge in Business Networks 152
Part 3: Information System Concepts 153
8 Future Application Architecture for the Pharmaceutical
Industry 155
8.1 Introduction New Business Models Are Emerging 156
8.2 From Business Model to Application Architecture 157
8.3 Future Business in the Pharmaceutical Industry 159
8.3.1 Elements of the Business Model 160
8.3.2 Relevance of the Seven Trends for the Pharmaceutical
Industry 162
8.4 Application Architecture of the Information Age 164
8.4.1 Flexibility 165
8.4.2 Networking Capability of Integration 165
8.4.3 Standardization 166
8.5 Components of the Application Architecture 166
8.5.1 Future Application Architecture Areas 166
8.5.2 'Extended' Make or Buy Decision 168
8.5.3 Application Architecture Components 170
8.6 Summary and Outlook 173
Table of Contents xiii
9 Overview on Supply Chain Management Systems 175
9.1 Introduction 176
9.1.1 Objectives 176
9.1.2 Supply Chain Pyramid 177
9.2 Planning Processes and Planning Horizons 179
9.3 Software Concepts for Supply Chain Management 180
9.3.1 Transaction and Planning Systems 180
9.3.2 Material Requirements Planning (MRPI) 181
9.3.3 Manufacturing Resource Planning (MRP II) 181
9.3.4 Advanced Planning Systems 183
9.4 Brief Overview on Advanced Planning Systems 185
9.4.1 Functionality and Modules 185
9.4.2 Rhythm Solutions ofi2 Technologies 188
9.4.3 Manugisticsö of Manugistics 189
9.4.4 APOofSAP 189
9.4.5 Numetrix of ID. Edwards 190
9.5 Conclusions 190
10 Electronic Commerce in the Procurement of Indirect
Goods 193
10.1 Challenge in Indirect / MRO Procurement 194
10.1.1 Introduction 194
10.1.2 Current Procurement Scenarios 195
10.1.3 Relevance of Indirect / MRO Procurement 197
10.2 Vendors of Desktop Purchasing Systems 198
10.2.1 Ariba Operating Resources Management System 198
10.2.2 Commerce One BuySite / MarketSite 199
10.2.3 iPlanet BuyerXpert / ECXpert 199
10.3 Overview of System Components and Functionality 200
10.4 Process and Workflow Functionality 201
10.4.1 Catalog and Sourcing Services 201
10.4.2 Purchase Requisition and Order Placement 202
10.4.3 Delivery and Receipt 203
10.4.4 Payment and Booking 204
10.4.5 Process Management 204
10.5 Content Management 204
10.5.1 Content Classification 205
10.5.2 Content Aggregation 205
10.5.3 Content Personalization 206
xiv Table of Contents
10.6 System Administration 207
10.7 Integration withLegacy/ERP Systems 207
10.8 Potential Savings of Desktop Purchasing Systems 208
11 Templates: Standardization for Business Networking 211
ll.llntroduction 212
11.2 Definition and Approachesto Standardization 213
11.2.1 Definition and Dimensions of Standardization 213
11.2.2 Requirements of Inter process Integration 214
11.2.3 Approaches to Close the 'Organization Gap' 215
11.3 Template Handbook 216
11.3.1 Ideaofa Template Handbook 217
11.3.2 Components of a Template Handbook 217
11.3.3 Activities in Template Design and Roll out 218
11.3.4 Who Should Design and Use a Template Handbook? 219
11.4 Template Handbook at the Robert Bosch Group 220
11.4.1 Development of the Template Handbook 220
11.4.2 Overview and Experiences 221
11.4.3 Example Documents 223
11.5 Benefits of Templates in a Pharmaceutical Company 225
11.6Conclusions 227
12 eServices for Integrating eMarkets 229
12.1 Business Networking and ERP Integration 230
12.2 eMarkets and eServices in Business Networking 231
12.2.1 Evolution and Market Potential 231
12.2.2 Benefits of eMarkets 231
12.2.3 Benefits ofProcess Integration 232
12.2.4 Integration Requirements 232
12.3 eServices for Integration Case of Triaton 234
12.3.1 newtron and Triaton eMarket and System Supplier 234
12.3.2 Considerations on eMarket Integration Potential 235
12.3.3 Triaton eService 'A2A e Link for eMarkets' 236
12.3.4 Cooperation newtron and Triaton 237
12.3.5 Business Process Support and Benefits 239
12.4 Implementation and Architecture of A2A e Link for
eMarkets 240
Table of Contents xv
12.5 Digression: Solution Enhancement Potentials with IBM
tpaML 243
12.6 Conclusions and Outlook 246
Part 4: Key Success Factors 247
13 Key Success Factors for Business Networking Systems. 249
13.1 Challenges in Designing Business Networking Systems 250
13.1.1 Adoption lag of Interorganizational Systems 250
13.1.2 Gap Between Business and IT Issues 251
13.2 Characterization of Business Networking Systems 252
13.2.1 Types ofTransaction oriented Business Networking
Systems 252
13.2.2 Specifics of Business Networking Systems 253
13.3 Key Success Factors in Designing Business Networking
Systems 255
13.3.1 Cases for Business Networking Systems 255
13.3.2 Setting up Partner Profiles 257
13.3.3 Reciprocity: Creating Win Win Situations 260
13.3.4 Networking Projects are Business Projects 261
13.3.5 Nucleus and Rapid Diffusion: 'Grow by Chunking' 261
13.3.6 Standards and System Integration as a 'Conditio Sine Qua
Non' 262
13.4 Conclusions 263
14 Towards a Method for Business Networking 265
14.1 Challenges of Making Business Networking Happen 266
14.1.1 Relevance of a Method for Business Networking 266
14.1.2 Existing Approaches and Requirements 266
14.1.3 Benefits of an Engineering Approach 268
14.1.4 Focus and Procedure Model of the Method 270
14.2 Case I: eProcurement at Deutsche Telekom AG 272
14.2.1 Business Context of Deutsche Telekom AG 272
14.2.2 Options for Organizing Procurement 272
14.2.3 Steps Undertaken at Deutsche Telekom 274
14.3 Case II: Supply Chain Management at Riverwood
International 275
14.3.1 Supply Chain Scenario at Riverwood International 275
14.3.2 Steps Undertaken at Riverwood International 277
xvi Table of Contents
14.4 Towards a Method for Business Networking 280
14.4.1 Design Areas of a Method for Business Networking 281
14.4.2 Meta Model 282
14.4.3 Role Model 283
14.4.4 Procedure Model and Techniques 283
14.5 Conclusions and Outlook 286
15 Application of the Business Networking Method at SAP. 289
15.1 Distinction Between Business Networking Strategies 290
15.1.1 Overview 290
15.1.2 Interaction of Strategies From the Customer Perspective 290
15.2 A Method for Implementing Supply Chain Modules 292
15.2.1 Goals of the Method 292
15.2.2 Business Networking Systems and Methods of SAP 292
15.2.3 Accelerated SAP (ASAP) Roadmap 293
15.2.4 Strategie Blueprint of ASAP for APO 2.0a 294
15.3 Reference Case for the Strategie Blueprint: Woodbridge, Int 295
15.4 Conclusions and Next Steps 302
16 Architecture Planning for Global Networked
Enterprises 305
16.1Introduction 306
16.1.1 Challenge of Architecture Planning 306
16.1.2 Goals of Architecture Planning 307
16.2 Business Architecture 309
16.2.1 Organization Profile 309
16.2.2 Process Architecture 311
16.3 Application Architecture 313
16.3.1 Distribution Concepts in Packaged Software 313
16.3.2 Integration Areas at the Application Level 313
16.3.3 Structure of Application Architecture 314
16.4 Methodological Procedure 316
16.4.1 Existing Approaches 316
16.4.2 Deficits of Existing Methods 318
16.4.3 Proposed Method 318
16.5 Conclusions and Outlook 321
Table of Contents xvii
17 Business Networking Summary and Outlook 323
17.1 Bottom Line of Business Networking 324
17.1.1 Improving Business Efficiency and Creating New
Opportunities 324
17.1.2 Goals of Business Networking 325
17.1.3 Changing Face of Business Networking Systems 326
17.1.4 Model of Business Networking 327
17.2 Next Steps in Business Networking 328
17.2.1 Advent of Process Portals and eServices 328
17.2.2 Networking Smart Appliances and Real Life Assets 330
List of Abbreviations 331
Glossary 335
References 345
Index 379
Authors 395
Questionnaire for Networkability Assessment 397 |
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| genre | (DE-588)4143413-4 Aufsatzsammlung gnd-content |
| genre_facet | Aufsatzsammlung |
| id | DE-604.BV013445067 |
| illustrated | Not Illustrated |
| indexdate | 2025-01-11T14:07:22Z |
| institution | BVB |
| isbn | 3540413510 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009177647 |
| oclc_num | 231868935 |
| open_access_boolean | |
| owner | DE-473 DE-BY-UBG DE-703 DE-12 DE-1051 DE-384 DE-92 DE-91 DE-BY-TUM DE-19 DE-BY-UBM DE-706 DE-83 DE-11 DE-188 |
| owner_facet | DE-473 DE-BY-UBG DE-703 DE-12 DE-1051 DE-384 DE-92 DE-91 DE-BY-TUM DE-19 DE-BY-UBM DE-706 DE-83 DE-11 DE-188 |
| physical | XVII, 403 S., Ill., graph. Darst. |
| publishDate | 2001 |
| publishDateSearch | 2001 |
| publishDateSort | 2001 |
| publisher | Springer |
| record_format | marc |
| spellingShingle | Österle, Hubert 1949- Fleisch, Elgar 1968- Alt, Rainer 1964- Business networking shaping collaboration between enterprises; with 40 tables E-business gtt Enterprise resource planning gtt Informatiemanagement gtt Netwerken gtt Samenwerkingsvormen (bedrijfseconomie) gtt Strategische planning gtt Unternehmen Business enterprises Computer networks Business networks Unternehmen (DE-588)4061963-1 gnd Internet (DE-588)4308416-3 gnd Geschäftsverbindung (DE-588)4314530-9 gnd Electronic Commerce (DE-588)4592128-3 gnd Corporate Network (DE-588)4402944-5 gnd Netzwerk (DE-588)4171529-9 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4308416-3 (DE-588)4314530-9 (DE-588)4592128-3 (DE-588)4402944-5 (DE-588)4171529-9 (DE-588)4143413-4 |
| title | Business networking shaping collaboration between enterprises; with 40 tables |
| title_auth | Business networking shaping collaboration between enterprises; with 40 tables |
| title_exact_search | Business networking shaping collaboration between enterprises; with 40 tables |
| title_full | Business networking shaping collaboration between enterprises; with 40 tables Hubert Österle ; Elgar Fleisch ; Rainer Alt |
| title_fullStr | Business networking shaping collaboration between enterprises; with 40 tables Hubert Österle ; Elgar Fleisch ; Rainer Alt |
| title_full_unstemmed | Business networking shaping collaboration between enterprises; with 40 tables Hubert Österle ; Elgar Fleisch ; Rainer Alt |
| title_short | Business networking |
| title_sort | business networking shaping collaboration between enterprises with 40 tables |
| title_sub | shaping collaboration between enterprises; with 40 tables |
| topic | E-business gtt Enterprise resource planning gtt Informatiemanagement gtt Netwerken gtt Samenwerkingsvormen (bedrijfseconomie) gtt Strategische planning gtt Unternehmen Business enterprises Computer networks Business networks Unternehmen (DE-588)4061963-1 gnd Internet (DE-588)4308416-3 gnd Geschäftsverbindung (DE-588)4314530-9 gnd Electronic Commerce (DE-588)4592128-3 gnd Corporate Network (DE-588)4402944-5 gnd Netzwerk (DE-588)4171529-9 gnd |
| topic_facet | E-business Enterprise resource planning Informatiemanagement Netwerken Samenwerkingsvormen (bedrijfseconomie) Strategische planning Unternehmen Business enterprises Computer networks Business networks Internet Geschäftsverbindung Electronic Commerce Corporate Network Netzwerk Aufsatzsammlung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009177647&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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Teilbibliothek Stammgelände
| Signatur: | 0002 WIR 575f 04.2001 A 7446 |
|---|---|
| Exemplar 1 | Ausleihbar Am Standort |