Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
New York [u.a.]
Wiley
2000
|
| Ausgabe: | 2. ed. |
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009141557&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XII, 244 S. |
| ISBN: | 0471354864 |
Internformat
MARC
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| 245 | 1 | 0 | |a The Nordstrom way |b the inside story of America's [first] customer service company |c Robert Spector and Patrick D. McCarthy |
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Datensatz im Suchindex
| _version_ | 1819341533042704384 |
|---|---|
| adam_text | Contents
Preface to the Second Edition xi
Introduction 1
Chapter 1 America s # 1 Customer Service
Company 15
Chapter 2 After the Gold Rush: A Store
Is Born 35
Chapter 3 The Next Generation: Perfecting
The Nordstrom Way 61
Chapter 4 The Nordstrom Culture:
Setting Employees Free 95
Chapter 5 What s Inside: Creating an
Inviting Place 131
Chapter 6 A Company of Entrepreneurs:
The Nordies versus the
Clock Punchers 149
Chapter 7 The Art of Selling: Retailing Is a
Contact Sport 181
Chapter 8 Customer Service the Nordstrom Way:
The Future 201
Index 239
ix
|
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| discipline | Wirtschaftswissenschaften |
| edition | 2. ed. |
| format | Book |
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| id | DE-604.BV013398693 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T10:46:36Z |
| institution | BVB |
| isbn | 0471354864 |
| language | English |
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| physical | XII, 244 S. |
| publishDate | 2000 |
| publishDateSearch | 2000 |
| publishDateSort | 2000 |
| publisher | Wiley |
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| spellingShingle | Spector, Robert 1947- MacCarthy, Patrick D. The Nordstrom way the inside story of America's [first] customer service company Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4135134-4 |
| title | The Nordstrom way the inside story of America's [first] customer service company |
| title_auth | The Nordstrom way the inside story of America's [first] customer service company |
| title_exact_search | The Nordstrom way the inside story of America's [first] customer service company |
| title_full | The Nordstrom way the inside story of America's [first] customer service company Robert Spector and Patrick D. McCarthy |
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| title_full_unstemmed | The Nordstrom way the inside story of America's [first] customer service company Robert Spector and Patrick D. McCarthy |
| title_short | The Nordstrom way |
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