Information technology for the 21st century: managing the change
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Southampton [u.a.]
Computational Mechanics Publ.
1996
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007277901&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | 302 S. Ill., graph. Darst. |
| ISBN: | 1853124230 1562523414 |
Internformat
MARC
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| 245 | 1 | 0 | |a Information technology for the 21st century |b managing the change |c M. V. R. Rodriguez ; A. J. Ferrante |
| 264 | 1 | |a Southampton [u.a.] |b Computational Mechanics Publ. |c 1996 | |
| 300 | |a 302 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Information technology |x Management | |
| 650 | 4 | |a Twenty-first century |v Forecasts | |
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| 650 | 0 | 7 | |a Informationstechnik |0 (DE-588)4026926-7 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
| _version_ | 1819265709440499712 |
|---|---|
| adam_text | Contents
Foreword xi
Acknowledgements xiii
1 The new challenge 1
1.1 The changing business environment 1
1.2 Towards the information society 2
1.3 The business organization in the next century 5
1.4 Information architecture for the 21st century 10
1.5 Some basic concepts 11
1.6 The structure of the book 13
References 14
Bibliography 15
2 Why change? 17
2.1 The reasons for change 17
2.2 The use of knowledge 20
2.3 Management by process 23
2.4 Information technology 25
2.5 The global economy 26
2.6 Clients and competitors 27
2.7 The role of the government 28
2.8 How should we change? 29
References 30
Bibliography 30
3 The new power relationships 31
3.1 Facing the change 31
3.2 Power relationships in the industrial society 32
3.2.1 General characteristics 32
3.2.2 Infrastructure characteristics 33
3.2.3 Organization and management characteristics 35
3.3 Power relationships in the information society 37
3.3.1 Infrastructure characteristics 37
3.3.2 Organization and management characteristics 39
3.4 The new computational environment 41
3.5 Functions which will become obsolete 43
3.6 Functions which will become more important 45
References 53
Bibliography 53
4 The human factor and total quality management 55
4.1 Quality and the human factor 55
4.2 The old view on human resources and information 56
4.3 Development of human resources 60
4.4 The total quality management concept 62
4.4.1 The need for a vision 63
4.4.2 Turning vision into reality 63
4.4.3 The values and beliefs of the organization 64
4.4.4 Defining the business of the company 64
4.4.5 The mission of the organization 65
4.4.6 The clients 65
4.4.7 Products and services 67
4.4.8 Quality of a product or service 69
4.4.9 Definition of the productive processes 70
4.4.10 Management of routine 72
4.5 Quality in information services 78
4.6 Quality in system development 80
4.7 How to introduce total quality management 86
4.8 The certification of quality 87
References 90
Bibliography 90
5 Business process re engineering 91
5.1 Basic concepts 91
5.2 Total quality management and business process re engineering 93
5.3 Why introduce business process re engineering? 95
5.4 How to initiate business process re engineering 96
5.4.1 The strategic vision of the business 96
5.4.2 Phases in the BPR 96
5.5 Information technology as the key to successful BPR 99
5.6 Managing drastic changes 101
5.7 Failures in applying business process re engineering 102
5.8 Examples of business process re engineering 103
References 104
Bibliography 104
6 From centralized to distributed information processing and after 105
6.1 A brief history 105
6.2 Centralized information processing 107
6.3 Decentralizing the information processing 108
6.4 The new reality 111
6.5 What is in store? 115
References 116
Bibliography 116
7 Consolidation and downsizing 119
7.1 Basic objectives 119
7.2 Implications of consolidation and downsizing 121
7.3 Distributed processing alternatives 124
7.4 The user system interaction 130
7.5 Migrating to an integrated network 136
7.6 Migration problems and solutions 141
7.7 Towards a client/server architecture 147
Bibliography 151
8 Organizing the information resources 153
8.1 Modernization of the information function 153
8.2 Organization of the information function 154
8.3 Organization of the hardware/software infrastructure 167
8.4 Policies and strategies required to participate in the global market 174
8.4.1 Policies and strategies 174
8.4.2 Standards and procedures 175
8.4.3 Buy or develop your own systems? 176
8.4.4 Use your own resources or practice outsourcing? 178
8.4.5 Managing outsourcing 180
8.5 The users and the new environment 180
8.6 Current trends regarding the information function 183
References 187
Bibliography 187
9 The technological information architecture 189
9.1 The democratization of information 189
9.2 The basis for an information architecture 190
9.3 The components of the information architecture 194
9.3.1 Level I: network and data communication 194
9.3.2 Level II: equipment 201
9.3.3 Level III: basic software 201
9.3.4 Level IV: software for databases 204
9.3.5 Level V: graphical user interfaces and applications 218
9.4 Main products existing on the market 220
9.5 Open and integrator systems 220
9.6 Standards 223
9.7 Forces acting upon the information architecture 224
References 227
Bibliography 227
10 Planning and implementing information systems 229
10.1 A systematic approach 229
10.2 Steps in the development of information systems 229
10.3 The development of systems aligned with the business of the
company 234
10.3.1 The planning process 234
10.3.2 Some considerations about the process of planning 237
10.3.3 The development of systems aligned with the business 239
10.4 Selection and prioritization of information projects 242
Bibliography 245
11 A practical case study: change in a major corporation 247
11.1 Introduction 247
11.2 The corporation 247
11.3 Applying business process re engineering 249
11.3.1 The motivation for the process of change 249
11.3.2 The creation of the main BPR committee 249
11.3.3 Definition of the processes to be re engineered 250
11.3.4 Definition of the executive committees for the re
engineering of the selected processes 250
11.3.5 Analysis of each process by the executive committee 251
11.3.6 Definition of the vision, principles and values of the
company 251
11.3.7 The new organizational and managerial model 252
11.4 The reorganization of the information function 257
11.4.1 Characteristics and size of the information function 257
11.4.2 The creation of the executive committee for the information
function 259
11.4.3 The premises for the process of change 260
11.4.4 The motivation for the process of change 260
11.4.5 The directives for the integration of the information function 261
11.4.6 The definition of the workgroups for the main processes to
be integrated 261
11.4.7 Starting to break old paradigms 262
11.4.8 The definition of the methodology to create a new
organizational and managerial model 263
11.4.9 The definition of the vision, principles and values 264
11.4.10 The definition of the products/services and clients 265
11.4.11 The definition of the macroprocesses by the executive
committee 265
11.4.12 A modern organizational and managerial model for the
information function 269
References 271
12 Some basic hints and ideas 273
12.1 Introduction 273
12.2 Getting ready for the 21st century 273
12.3 Human resources 274
12.4 Total quality management 275
12.5 Business process re engineering 276
12.6 Consolidation and downsizing 277
12.7 Information resources 278
12.8 Technological information architecture 279
12.9 Information systems 280
12.10 The information function 281
12.11 The chief information officer 283
12.12 The business analyst 283
Appendix 1: The 5S programme 285
Appendix 2: MASP: The method for the solution of problems 289
Appendix 3: Communication models 293
Appendix 4: Glossary 297
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| id | DE-604.BV010884150 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T10:02:31Z |
| institution | BVB |
| isbn | 1853124230 1562523414 |
| language | English |
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| spellingShingle | Rodriguez, M. V. R. Ferrante, Agustin J. Information technology for the 21st century managing the change Information technology Management Twenty-first century Forecasts Implementation (DE-588)4026661-8 gnd Informationstechnik (DE-588)4026926-7 gnd Organisationswandel (DE-588)4075693-2 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4026661-8 (DE-588)4026926-7 (DE-588)4075693-2 (DE-588)4061963-1 |
| title | Information technology for the 21st century managing the change |
| title_auth | Information technology for the 21st century managing the change |
| title_exact_search | Information technology for the 21st century managing the change |
| title_full | Information technology for the 21st century managing the change M. V. R. Rodriguez ; A. J. Ferrante |
| title_fullStr | Information technology for the 21st century managing the change M. V. R. Rodriguez ; A. J. Ferrante |
| title_full_unstemmed | Information technology for the 21st century managing the change M. V. R. Rodriguez ; A. J. Ferrante |
| title_short | Information technology for the 21st century |
| title_sort | information technology for the 21st century managing the change |
| title_sub | managing the change |
| topic | Information technology Management Twenty-first century Forecasts Implementation (DE-588)4026661-8 gnd Informationstechnik (DE-588)4026926-7 gnd Organisationswandel (DE-588)4075693-2 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Information technology Management Twenty-first century Forecasts Implementation Informationstechnik Organisationswandel Unternehmen |
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