Customer care: implementing total quality in today's service-driven organisation
Gespeichert in:
Beteilige Person: | |
---|---|
Format: | Buch |
Sprache: | Englisch |
Veröffentlicht: |
London
Kogan Page
1994
|
Ausgabe: | rev. ed. |
Schlagwörter: | |
Umfang: | 223 S. graph. Darst. |
ISBN: | 074940535X |
Internformat
MARC
LEADER | 00000nam a2200000 c 4500 | ||
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003 | DE-604 | ||
005 | 00000000000000.0 | ||
007 | t| | ||
008 | 950125s1994 xx d||| |||| 00||| eng d | ||
020 | |a 074940535X |9 0-7494-0535-X | ||
035 | |a (OCoLC)153882426 | ||
035 | |a (DE-599)BVBBV010006614 | ||
040 | |a DE-604 |b ger |e rakddb | ||
041 | 0 | |a eng | |
049 | |a DE-19 | ||
050 | 0 | |a HF5415.5 | |
082 | 0 | |a 658.812 |2 20 | |
100 | 1 | |a Cook, Sarah |d 1974- |e Verfasser |0 (DE-588)14102139X |4 aut | |
245 | 1 | 0 | |a Customer care |b implementing total quality in today's service-driven organisation |c Sarah Cook |
250 | |a rev. ed. | ||
264 | 1 | |a London |b Kogan Page |c 1994 | |
300 | |a 223 S. |b graph. Darst. | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
338 | |b nc |2 rdacarrier | ||
650 | 4 | |a Consumer satisfaction | |
650 | 4 | |a Customer relations | |
650 | 4 | |a Customer services | |
650 | 4 | |a Total quality management | |
943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-006634045 |
Datensatz im Suchindex
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---|---|
any_adam_object | |
author | Cook, Sarah 1974- |
author_GND | (DE-588)14102139X |
author_facet | Cook, Sarah 1974- |
author_role | aut |
author_sort | Cook, Sarah 1974- |
author_variant | s c sc |
building | Verbundindex |
bvnumber | BV010006614 |
callnumber-first | H - Social Science |
callnumber-label | HF5415 |
callnumber-raw | HF5415.5 |
callnumber-search | HF5415.5 |
callnumber-sort | HF 45415.5 |
callnumber-subject | HF - Commerce |
ctrlnum | (OCoLC)153882426 (DE-599)BVBBV010006614 |
dewey-full | 658.812 |
dewey-hundreds | 600 - Technology (Applied sciences) |
dewey-ones | 658 - General management |
dewey-raw | 658.812 |
dewey-search | 658.812 |
dewey-sort | 3658.812 |
dewey-tens | 650 - Management and auxiliary services |
discipline | Wirtschaftswissenschaften |
edition | rev. ed. |
format | Book |
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id | DE-604.BV010006614 |
illustrated | Illustrated |
indexdate | 2024-12-20T09:46:09Z |
institution | BVB |
isbn | 074940535X |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006634045 |
oclc_num | 153882426 |
open_access_boolean | |
owner | DE-19 DE-BY-UBM |
owner_facet | DE-19 DE-BY-UBM |
physical | 223 S. graph. Darst. |
publishDate | 1994 |
publishDateSearch | 1994 |
publishDateSort | 1994 |
publisher | Kogan Page |
record_format | marc |
spelling | Cook, Sarah 1974- Verfasser (DE-588)14102139X aut Customer care implementing total quality in today's service-driven organisation Sarah Cook rev. ed. London Kogan Page 1994 223 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Consumer satisfaction Customer relations Customer services Total quality management |
spellingShingle | Cook, Sarah 1974- Customer care implementing total quality in today's service-driven organisation Consumer satisfaction Customer relations Customer services Total quality management |
title | Customer care implementing total quality in today's service-driven organisation |
title_auth | Customer care implementing total quality in today's service-driven organisation |
title_exact_search | Customer care implementing total quality in today's service-driven organisation |
title_full | Customer care implementing total quality in today's service-driven organisation Sarah Cook |
title_fullStr | Customer care implementing total quality in today's service-driven organisation Sarah Cook |
title_full_unstemmed | Customer care implementing total quality in today's service-driven organisation Sarah Cook |
title_short | Customer care |
title_sort | customer care implementing total quality in today s service driven organisation |
title_sub | implementing total quality in today's service-driven organisation |
topic | Consumer satisfaction Customer relations Customer services Total quality management |
topic_facet | Consumer satisfaction Customer relations Customer services Total quality management |
work_keys_str_mv | AT cooksarah customercareimplementingtotalqualityintodaysservicedrivenorganisation |