Customer care: implementing total quality in today's service-driven organisation
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
London
Kogan Page
1994
|
| Ausgabe: | rev. ed. |
| Schlagwörter: | |
| Umfang: | 223 S. graph. Darst. |
| ISBN: | 074940535X |
Internformat
MARC
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| 100 | 1 | |a Cook, Sarah |d 1974- |e Verfasser |0 (DE-588)14102139X |4 aut | |
| 245 | 1 | 0 | |a Customer care |b implementing total quality in today's service-driven organisation |c Sarah Cook |
| 250 | |a rev. ed. | ||
| 264 | 1 | |a London |b Kogan Page |c 1994 | |
| 300 | |a 223 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Total quality management | |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-006634045 | |
Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| author | Cook, Sarah 1974- |
| author_GND | (DE-588)14102139X |
| author_facet | Cook, Sarah 1974- |
| author_role | aut |
| author_sort | Cook, Sarah 1974- |
| author_variant | s c sc |
| building | Verbundindex |
| bvnumber | BV010006614 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| ctrlnum | (OCoLC)153882426 (DE-599)BVBBV010006614 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | rev. ed. |
| format | Book |
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| id | DE-604.BV010006614 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T09:46:09Z |
| institution | BVB |
| isbn | 074940535X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006634045 |
| oclc_num | 153882426 |
| open_access_boolean | |
| owner | DE-19 DE-BY-UBM |
| owner_facet | DE-19 DE-BY-UBM |
| physical | 223 S. graph. Darst. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Kogan Page |
| record_format | marc |
| spelling | Cook, Sarah 1974- Verfasser (DE-588)14102139X aut Customer care implementing total quality in today's service-driven organisation Sarah Cook rev. ed. London Kogan Page 1994 223 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Consumer satisfaction Customer relations Customer services Total quality management |
| spellingShingle | Cook, Sarah 1974- Customer care implementing total quality in today's service-driven organisation Consumer satisfaction Customer relations Customer services Total quality management |
| title | Customer care implementing total quality in today's service-driven organisation |
| title_auth | Customer care implementing total quality in today's service-driven organisation |
| title_exact_search | Customer care implementing total quality in today's service-driven organisation |
| title_full | Customer care implementing total quality in today's service-driven organisation Sarah Cook |
| title_fullStr | Customer care implementing total quality in today's service-driven organisation Sarah Cook |
| title_full_unstemmed | Customer care implementing total quality in today's service-driven organisation Sarah Cook |
| title_short | Customer care |
| title_sort | customer care implementing total quality in today s service driven organisation |
| title_sub | implementing total quality in today's service-driven organisation |
| topic | Consumer satisfaction Customer relations Customer services Total quality management |
| topic_facet | Consumer satisfaction Customer relations Customer services Total quality management |
| work_keys_str_mv | AT cooksarah customercareimplementingtotalqualityintodaysservicedrivenorganisation |