Managing the training process: putting the basics into practice
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London [u.a.]
McGraw-Hill
1993
|
| Series: | The McGraw-Hill training series
|
| Subjects: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006487971&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Physical Description: | XVI, 269 S. graph. Darst. |
| ISBN: | 0077078063 |
Staff View
MARC
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Record in the Search Index
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|---|---|
| adam_text | Contents
Page
Acknowledgements ix
Scries preface x
About the series editor xii
Introduction xiii
1 The process of training 1
Getting the basics right 1
Alignment; Philosophy; Missions; Assessment; Visions;
Goals; Policies; Policy deployment; Making change happen;
Work processes
The company s attitude towards training 5
Getting the training function s house in order 6
Training function alignment; The training forum; Training
department s mission; Training philosophy; Training policy;
Training Standards; Definition of training
Training as part of the business 10
The training process 11
Accountability and responsibility; Identifying the stake
holders; Defining and documenting the training process;
Establishing Checkpoints; Responsibility for the Steps of
the process; Improving the training process; Training
strategies; Communicating the importance of training
2 Training needs 21
Needs identification 21
Collect corporate policies and strategies; Identify mandatory
training; Identify business needs; Identify individual needs;
Expert Systems; Identify departmental needs; Identify skills
and training required for each Job; Identify affected
individuals; Enter potential needs on training records;
Produce training requirement reports
Needs evaluation 37
Check individuals have not been previously trained; Check
that training is an appropriate solution; Check queries with
managers; Find alternatives to training; Prepare a draft
training plan; Estimate impact of training load; Discuss
draft plan with organization heads and human resource
managers
Contents
3 Training courses 45
Course selection 45
Consider using company courses; Consider modifying an
existing course; Consider buying or licensing an external
course; Consider developing your own course; Consider
using an in house course; Consider using a public course
Developing your own courses 51
Define subject; Describe aims; Obtain subject matter
expertise; Describe students; Identify course content
Structure course content; Write objectives and tests;
Choose methods and media; Write trainer s guide and
student materials; Trainer s guide; Prepare visual aids; Peer
assessment; Run pilot course(s); An example of course
development
Using criteria to determine the content of a course 77
4 Trainers 83
Determining the workload 83
Number and duration of courses; Face to face ratio; Number
of trainers per course; Preparation time; Course develop¬
ment time; Time spent on other activities; Learning curve
time
Selecting trainers 89
Full time trainers or consultants?
Recruiting trainers 90
Internal or external recruitment?; The recruitment process;
Job descriptions; Person specifications; The interview;
Checking a trainer s ability; Checking a trainer s willingness;
Selection and the law
Developing trainers 96
Training trainers; Assessing trainer performance; Career
development.
Certifying trainers 108
Trainer attends course; Trainer observes course; Discussions
with certifying trainer; Trainer trains first half of course;
Trainer trains second half of course; Trainer trains entire
course; Certifying the certifiers
5 Training locations and resources 115
Identifying training locations and resources 115
Obtain course specification; Determine type of learning
environment; Identify potential locations; Carry out site
survey; Source equipment; Compare costs, suitability and
availability
Running your own training centre 124
6 Training plans and budgets 127
Finalise training budget 127
Determine whether to be a profit centre; Identify budget items;
Contents vii
Determine cost of budget items; Negotiate and revise budget
Finalize training plan 139
Assess capability to deliver; Prioritize candidates; Allocate
dates to candidates; Revise training plan
7 Training administration 147
Pre course administration 148
Book location, accommodation, food, refreshments,
equipment and trainers; Prepare working agreements;
Prepare course lists; Confirm places; Ensure course is full;
Send out registration forms; Send out pre work and joining
instructions; Send attendee details to trainer; Send attendee
details to training centre
Post course administration 158
Trainer confirms students attendance; Amend training
records; Analyse course critiques; Complete finances
Computers and administration 160
Facilities of a computerized administration system
8 Course preparation 163
Student preparation 163
Students do pre work; Students meet managers to discuss
expectations
Trainer preparation 166
Prepare print masters; Obtain printed materials; Review
lesson plan; Obtain audio visual equipment and tapes;
Obtain supplies; Check course logistics; Mixing the subgroups;
Set up the training room
9 Delivering the course 185
Course delivery process 185
Pre course check; Student arrival; Course introduction;
Body of course; Course wrap up; Clear up
Open and distance learning 194
Training in foreign languages and cultures 195
The use of computers in the classroom 197
10 Validation 201
Validating against student perceptions and comments 201
Halo effect
Validating against course objectives 203
Reacting to validation data 204
Statistical process control
Measurements versus targets 205
The validation process 207
Collect perceptions, comments, test results, and other
performance measures; Make a preliminary assessment of
the feedback data; Organize and display data; Organizing
and displaying comments; Organizing and displaying test
Contents
results; Check whether deviations are significant or due to
normal variation; Analyse and interpret data; Make minor
adjustments to the course; Check adjustments have had
desired effect 11 Learning transfer 227
What is learning transfer? 227
What prevents transfer from taking place? 227
Poor needs analysis; Skills not used immediately after the
course; The workplace environment; Little control over the
transfer process; Skills not learnt on course; Difference
between work and classroom environments; Trying to do too
much } b
What assists learning transfer? 232
National Vocational Qualifications
Putting learning transfer into practice 233
Train managers, coaches and assessors; Student and trainer
selects skills and knowledge for initial application; Student
identifies initial application opportunities; Student discusses
practice opportunities with manager; Student rehearses the
application; Student applies skills and knowledge; Student
counselled and given feedback; Assess student s
competence
12 Evaluation
Evaluation versus validation 237
Evaluating training programmes 240
When should training be evaluated? How should training be
evaluated? A process for evaluating training
Evaluating the training process 247
Financial measures; Utilization measures; Time measures
Appendices
Appendix 2 S atiOn/LV°CatiOnal Qualifi «ons (NVQs) 2M
Appendix 2 Spreadsheet examples 252
icd:xrcaklcuia ons; 2 spreadshM *»¦»* •
Appendix 3 Public holidays
Fixed holidays; Movable holidays
^rma* ^ * ^^ a W° d P— file to ASCII
AnPCnHiXf ComPu^r specifications 257
Appendix 6 Trainers checklists f,l
Bibliography
Glossary 261
Index 263
269
|
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| id | DE-604.BV009804454 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T09:42:29Z |
| institution | BVB |
| isbn | 0077078063 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006487971 |
| oclc_num | 28148464 |
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| owner_facet | DE-703 DE-634 |
| physical | XVI, 269 S. graph. Darst. |
| publishDate | 1993 |
| publishDateSearch | 1993 |
| publishDateSort | 1993 |
| publisher | McGraw-Hill |
| record_format | marc |
| series2 | The McGraw-Hill training series |
| spellingShingle | Wills, Mike Managing the training process putting the basics into practice Employees Training of Management Unternehmen (DE-588)4061963-1 gnd Mitarbeiterschulung (DE-588)4248043-7 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4248043-7 |
| title | Managing the training process putting the basics into practice |
| title_auth | Managing the training process putting the basics into practice |
| title_exact_search | Managing the training process putting the basics into practice |
| title_full | Managing the training process putting the basics into practice Mike Wills |
| title_fullStr | Managing the training process putting the basics into practice Mike Wills |
| title_full_unstemmed | Managing the training process putting the basics into practice Mike Wills |
| title_short | Managing the training process |
| title_sort | managing the training process putting the basics into practice |
| title_sub | putting the basics into practice |
| topic | Employees Training of Management Unternehmen (DE-588)4061963-1 gnd Mitarbeiterschulung (DE-588)4248043-7 gnd |
| topic_facet | Employees Training of Management Unternehmen Mitarbeiterschulung |
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