Quality assurance management:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London u.a.
Chapman & Hall
1993
|
| Edition: | 1. ed. |
| Subjects: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005433143&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Physical Description: | XII, 377 S. graph. Darst. |
| ISBN: | 0412467909 |
Staff View
MARC
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| 245 | 1 | 0 | |a Quality assurance management |c Michael J. Fox |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a London u.a. |b Chapman & Hall |c 1993 | |
| 300 | |a XII, 377 S. |b graph. Darst. | ||
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Record in the Search Index
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| adam_text | Contents
Preface xi
Part One What Managing Quality Means 1
1 What is quality, and how can it be managed? 3
Introduction 3
Where quality is today 3
The meaning of quality 4
Quality grade and quality leveP 6
Industrial quality: specification and contract 7
Measuring quality 8
Quality in service industries 9
The management of quality 11
The quality management System 15
2 Quality in marketing lg
Defining quality 18
Planning is essential 21
Good Communications are important 24
Market readiness 25
Conclusion 26
3 Quality in specification and design 27
Introduction 27
Design 27
Some important aspects of design 39
Products of the design process 43
Management of change 43
Value engineering 43
Conclusions 44
4 Quality in purchasing 45
Introduction 45
Evaluating suppliers 45
Procuring supplies 49
Good purchasing data now what? 51
vi Contents
Supplier evaluation 56
Conclusions 60
5 Quality in production 61
Introduction 61
Planning the key to quality 61
Documentation 64
Control of manufactured items and of manufacturing 65
processes
Adjustment of corrective action 69
Manufacturing control 70
Records 71
Role of quality assurance in manufacturing 71
Quality manager s department 72
Conclusion 74
6 After sales quality 75
Introduction 75
Storage, packing and delivery 75
Marketing and servicing 78
Maintenance 83
Resolving customer queries and complaints 85
Summary 88
Part Two Quality Assurance Techniques 91
Introduction 91
7 Creating the quality system 93
Introduction 93
Planning for quality 93
The quality system 97
Corrective actions to improve quality 101
The importance of a quality system standard 103
8 ISO 9000 the international quality standard 107
Introduction 107
The international standard for quality systems 107
Elements of a quality system: ISO 9001 112
Guidance for the use of ISO 9000 series documents 120
9 Quality auditing techniques 121
Introduction 121
Quality auditing 121
Product, process and service quality audits 123
Auditing the quality system 125
Conducting a formal quality system audit 127
The auditor 129
Conten
10 Inspection techniques 132
Introduction 132
Inspection 132
Frequency of inspection 136
Who carries out the inspection? 139
Measurement and calibration 140
Calibration systems 142
11 Statistical sampling inspection 145
Introduction 145
Statistical frequency distributions 145
Statistical acceptance sampling 148
Tables for sample inspection by variables and
by attributes 148
12 Statistical process control 155
Introduction 155
Statistical quality control 155
Control charting technique 161
Statistical design of experiments 164
Designing for yield and process control 166
13 The place of the computer 168
Introduction 168
Electronic computer system equipment 168
The design and control of computer software 169
Computer applications within the business 173
Applications of computers within the QA department 175
Summary 179
14 Reliability assurance 180
Introduction 180
What is reliability? 180
Reliability and the market place 182
Organizing to achieve reliability 185
Reliability of a system 188
A reliability and maintainability programme 190
Failure mode, effects and criticality analysis 192
Summary 194
Part Three Using People More Effectively 195
Introduction 195
15 The sociology of people at work 197
Introduction 197
The team 197
viii Contents
Scientific management 197
Examples of Taylor s experiments 198
The Hawthorne experiments 200
Theories of human motivation 202
A people based philosophy 205
Summary 207
16 Motivate or involve? 210
Introduction 210
Motivation or participation? 210
Zero defects 214
Quality circles 217
Similarities and distinctions between quality circles
and zero defects 221
17 American quality gurus 222
Introduction 222
Introducing the gurus 222
Crosby 223
Deming 226
Juran 229
Shainin 231
18 Japanese quality management style 233
Introduction 233
The Japanese business 233
How are the Japanese companies managed? 235
Japanese quality authorities 239
Summary 244
19 Quality in the United Kingdom 245
Introduction 245
Quality in the United Kingdom 245
Leadership and quality management in industry
in the United Kingdom 245
Working for Japanese companies 248
United Kingdom gurus 252
BS 5750: a standard for quality management systems 255
20 Total quality management 260
Introduction 260
Total quality management 260
The quality chains 262
Quality in all functional departments 265
Three major components of TQM 267
Planning the implementation of TQM 268
A model for TQM 270
Contents ix
The mind set 272
Conclusion 272
21 Quality managers and their departments 274
Introduction 274
The management representative for quality 274
The quality assurance function 278
QA department personnel 286
22 Quality in service industries 290
Introduction 290
Material and personal services 291
ISO 9000 Guidelines for Services 292
Quality in marketing a service 294
Analysis and improvement of service performance 297
Part Four Quality the Key to Prosperity 299
Introduction 299
23 Ways of looking at quality related costs 301
Introduction 301
The importance of measuring quality 301
Different ways of looking at quality related costs 303
Total loss to society 304
The process cost model 305
The concept of economic quality 307
Summary 311
24 The prevention appraisal failure model 312
Introduction 312
The cost of quality 312
Prevention costs 314
Appraisal costs 316
Failure costs 317
Collecting quality cost information 319
Monitoring quality costs 323
Presenting and using quality cost information 325
Summary 327
25 Just in time and variability reduction 328
Introduction 328
Cost savings of prevention 328
Just in time 331
Compatability of design with manufacturing capability 336
26 Quality, safety and product liability 343
Introduction 343
Quality, safety and consumerism 343
x Contents
The European Community Directive on Product
Liability 344
Risk minimization 346
Product safety and liability in ISO 9000 352
27 The international market place 354
Introduction 354
Winner takes all! 354
The single European market 356
Best practice benchmarking 362
Learning through other companies experiences 363
Benefits of BPB 364
28 Quality trends, challenges and opportunities 365
Introduction 365
Quality trends, challenges and opportunities 365
Appendix: British Standards mentioned in the text 368
References 371
Index 373
|
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| discipline | Wirtschaftswissenschaften |
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| illustrated | Illustrated |
| indexdate | 2024-12-20T09:18:46Z |
| institution | BVB |
| isbn | 0412467909 |
| language | English |
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| title | Quality assurance management |
| title_auth | Quality assurance management |
| title_exact_search | Quality assurance management |
| title_full | Quality assurance management Michael J. Fox |
| title_fullStr | Quality assurance management Michael J. Fox |
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| title_short | Quality assurance management |
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