Suchergebnisse - Zeithaml, Valarie A.

Services marketing: integrating customer focus across the firm

von Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D. 1958-, Mende, Martin

Inhaltsverzeichnis

Services marketing: integrating customer focus across the firm

von Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D. 1958-

Inhaltsverzeichnis

Services marketing: integrating customer focus across the firm

von Zeithaml, Valarie A., Bitner, Mary J., Gremler, Dwayne D. 1958-

Inhaltsverzeichnis

Delivering quality service: balancing customer perceptions and expectations

von Zeithaml, Valarie A., Parasuraman, A., Berry, Leonard L.

Inhaltsverzeichnis

Services marketing: integrating customer focus across the firm

von Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D. 1958-

Inhaltsverzeichnis

Services marketing: integrating customer focus across the firm

von Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Driving customer equity: how customer lifetime value is reshaping corporate strategy

von Rust, Roland T., Zeithaml, Valarie A., Lemon, Katherine N.

Inhaltsverzeichnis

Services marketing: integrating customer focus across the firm

von Zeithaml, Valarie A., Bitner, Mary Jo

Qualitätsservice: was Ihre Kunden erwarten - was Sie leisten müssen

von Zeithaml, Valarie A., Parasuraman, A., Berry, Leonard L.

Inhaltsverzeichnis

Services marketing: integrating customer focus across the firm

von Wilson, Alan M., Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D. 1958-

Services marketing: integrating customer focus across the firm

von Wilson, Alan M., Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D. 1958-

Inhaltsverzeichnis

Services marketing: integrating customer focus across the firm

von Zeithaml, Valarie A., Bitner, Mary Jo

Inhaltsverzeichnis

Services marketing: integrating customer focus across the firm

von Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D. 1958-, Mende, Martin

Services marketing: integrating customer focus across the firm

von Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Services marketing: integrating customer focus across the firm

von Zeithaml, Valarie A., Bitner, Mary J.

The nature and determinants of customer expectations of service

von Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A.

Communication and control processes in the delivery of service quality

von Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A.

Servqual: a multiple-item scale for measuring customer perceptions of service quality

von Parasuraman, A., Zeithaml, Valarie A., Berry, Leonard L.

An empirical examination of relationships in an extended service quality model

von Parasuraman, A., Berry, Leonard L., Zeithaml, Valarie A.

A conceptual model of service quality and its implications for future research

von Parasuraman, A., Zeithaml, Valarie A., Berry, Leonhard L.