Search Results - Vavra, Terry G

  • Showing 1 – 6 results of 6
Filter by
  1. 1
    Cover Image

    The customer delight principle: exceeding customers' expectations for bottom-line success
    by Keiningham, Timothy L., Vavra, Terry G

    Published 2001
    Table of Contents
    Book


    Saved in:
  2. 2
    Cover Image

    Aftermarketing: how to keep customers for life through relationship marketing
    by Vavra, Terry G

    Published 1992
    Table of Contents
    Book


    Saved in:
  3. 3
    Cover Image

    Aftermarketing: how to keep customers for life through relationship marketing
    by Vavra, Terry G

    Published 1992
    Order via interlibrary loan
    Book


    Saved in:
  4. 4
    Cover Image

    Customer satisfaction measurement simplified: a step-by-step guide for ISO 9001:2000 certification
    by Vavra, Terry G.

    Published 2002
    Table of Contents
    Book


    Saved in:
  5. 5
    Cover Image

    Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
    by Vavra, Terry G.

    Published 1997
    Table of Contents
    Book


    Saved in:
  6. 6
    Cover Image

    Aftermarketing: como conservar clientes de por vida mediante el marketing de relaciones
    by Vavra, Terry G

    Published 1994
    Order via interlibrary loan
    Book


    Saved in:

Search Tools: