Suchergebnisse - Ford, Robert C. 1945-

Managing quality service in hospitality: how organizations achieve excellence in the guest experience

von Ford, Robert C. 1945-, Sturman, Michael C., Heaton, Cherrill P.

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Managing hospitality organizations: achieving excellence in the guest experience

von Ford, Robert C. 1945-, Sturman, Michael C.

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HR at your service: lessons from benchmark service organizations

von Latham, Gary P. 1945-, Ford, Robert C. 1945-

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