Suchergebnisse - Berry, Leonard

Management lessons from Mayo Clinic: inside one of the world's most admired service organizations

von Berry, Leonard L. 1942-

Online lesen

Mineralogy: concepts, descriptions, determinations

von Berry, Leonard G., Mason, Brian

Delivering quality service: balancing customer perceptions and expectations

von Zeithaml, Valarie A., Parasuraman, A., Berry, Leonard L.

Inhaltsverzeichnis

Die Kunst, Kunden zu begeistern: neun Erfolgsfaktoren für Service der Extra-Klasse

von Berry, Leonard L.

Inhaltsverzeichnis

Qualitätsservice: was Ihre Kunden erwarten - was Sie leisten müssen

von Zeithaml, Valarie A., Parasuraman, A., Berry, Leonard L.

Inhaltsverzeichnis

Marketing services: competing through quality

von Berry, Leonard L., Parasuraman, A.

The United Republic of Tanzania

von Berry, Leonard, Mascarenhas, Ophelia, Steward, S.

Service-Marketing

von Berry, Leonard L., Parasuraman, A.

Service quality: a profit strategy for financial institutions

von Berry, Leonard L., Bennett, David R., Brown, Carter W.

African environments and resources

von Lewis, Lawrence A., Berry, Leonard

Management lessons from Mayo Clinic: inside one of the world's most admired service organizations

von Berry, Leonard L.

Inhaltsverzeichnis

The nature and determinants of customer expectations of service

von Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A.

Service quality: a profit strategy for financial institutions

von Berry, Leonard L., Bennett, David R., Brown, Carter W.

Service quality: a profit strategy for financial institutions

von Berry, Leonard L., Bennett, David R., Brown, Carter W.

African environments and resources

von Lewis, Laurence A., Berry, Leonard

Communication and control processes in the delivery of service quality

von Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A.

Servqual: a multiple-item scale for measuring customer perceptions of service quality

von Parasuraman, A., Zeithaml, Valarie A., Berry, Leonard L.

Prison: Interviews

von BERRY, LEONARD J.

Planned irrigated settlement: a study of four villages in Dodoma and Singida regions, Tanzania

von Berry, Leonard, Kates, Robert William

Elements of mineralogy

von Mason, Brian, Berry, Leonard G.